Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 216 reviews)); "Good people and teams mates." ((in 135 reviews)); "Good work environment and comfortable" ((in 130 reviews)); "very good environment and everything is good" ((in 130 reviews)); "Good training / very short though" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 451 reviews)); "Poor management and will not appreciate hard work" ((in 220 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 199 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

4.0

May 22, 2025

Good job

Engineer

Recommend

CEO approval

Business Outlook

Pros

Good place to in there

Cons

Esay to teach to college

HGS Response

1y

Thank you for your feedback! We’re happy to hear you’ve had a good experience at HGS. Your comments are appreciated, and we’re glad you see value in the work environment.

2.0

May 20, 2025

Good till you can find something better

Sales representative/associate

Recommend

CEO approval

Business Outlook

Pros

Flexible shift times with time off

Cons

too many targets to keep up with under a little time added with low pay.

HGS Response

1y

Thanks for your feedback and for being with HGS. We’re happy you like the flexible shifts. We understand your concerns. If you want to talk more, please contact us at Talk2us@teamhgs.com.

1.0

May 16, 2025

LIed about Bonuses and incentives

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's was a paying job

Cons

Was run by angry people looking for make life difficult for older generation

HGS Response

1y

Thanks for your feedback. We’re sorry to hear about your experience. We take concerns like these seriously. Please feel free to reach out to us at Talk2us@teamhgs.com if you want to talk more.

Viewing 97 - 99 of 5,007 Reviews

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