Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 202 reviews)); "good people in the work groups" ((in 134 reviews)); "Good work environment and flexible" ((in 133 reviews)); "Friendly nature good environment better place to work" ((in 133 reviews)); "Good training is going on" ((in 102 reviews))

What are the cons of working at HGS according to real employee reviews?

"Poor management and will not appreciate hard work" ((in 226 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 205 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 27 reviews)); "Poor communication internally" ((in 24 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,007 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

5.0

May 7, 2023

HGS

In bound call center

Recommend

CEO approval

Business Outlook

Pros

Great team environment and training

Cons

bidding on shift schedules is not ideal

HGS Response

3y

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

3.0

Apr 21, 2023

Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home Training Easy

Cons

Low pay Didn’t pay for tech issues

HGS Response

3y

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

3.0

Apr 11, 2023

Ok Job...a bit soul-crushing

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

established job culture, remote work available

Cons

working holidays, etc. Schedule was a little rough, not a lot of support from management... a lot of expectations for the pay offered.

HGS Response

3y

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

Viewing 142 - 144 of 5,007 Reviews

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Remote Customer Sales Representative

Remote Customer Sales Representative

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Ok Job...a bit soul-crushing

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