Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"flexible hours and work from home set up" ((in 205 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 133 reviews)); "Good work environment and flexible" ((in 129 reviews)); "Good training is going on" ((in 107 reviews)); "Good working environment and encouraging" ((in 100 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 82 reviews)); "Long hours but others everything else is good" ((in 29 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

Jul 19, 2022

Okay for a semi-beginner job.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Gives you hours you need.

Cons

May also give you hours you don't want.

HGS Response

3y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

1.0

Jul 19, 2022

Pretty Unprofessional Wouldn't recommend

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They seemed nice and seemed to offer multiple contracts.

Cons

They overbook and if you were the last then good luck. They'll kick you out of that orientation after the tech set up and try to get you to go to another job that gives you less than what you started off with. They have multiple zoom meetings and that's probably why they overbook so much. Once you address this then it won't be until the next day or later until they address you back. They are unprofessional and will have you waiting to start a job that you don't actually have even with the equipment.

HGS Response

3y

Thank you for taking the time to offer your feedback. We are focused on offering the very best support to our employees. We take your feedback very seriously and are working on ways to improve the HGS experience for all of our employees. We would like to continue this conversation with you to help us improve, and for this reason, your feedback is extremely important. Please connect with us at talk2us@teamhgs.com to further our conversation.

5.0

Jul 13, 2022

Awesome work place environment

Team leader

Recommend

CEO approval

Business Outlook

Pros

Work place environment in El Pask

Cons

No comment to add in this section

HGS Response

3y

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

Viewing 193 - 195 of 5,007 Reviews

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Jobs at HGS

Remote Customer Sales Representative

Remote Customer Sales Representative

Remote Customer Sales Representative

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HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Okay for a semi-beginner job.

Pretty Unprofessional Wouldn't recommend

Awesome work place environment

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