Question 1

Does HGS pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

Question 2

How satisfied are employees working at HGS?

Accepted Answer

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

Question 3

What are the top reviewed jobs at HGS?

Accepted Answer

Customer Service Representative (683), CRO (312), Customer Service Representative (CSR) (164), Team Leader (111), Process Consultant (77), Customer Service Advisor (63), Customer Relationship Officer (60), Customer Service Associate (59), Customer Service (58), Software Engineer (54), Process Associate (53), Associate (51), Senior Process Consultant (47), Assistant Manager (43), Brand Advocate (41)

Question 4

What are the pros of working at HGS according to real employee reviews?

Accepted Answer

"Good team and work from home" ((in 208 reviews)); "Friendly nature good environment better place to work" ((in 139 reviews)); "Good work environment and flexible" ((in 136 reviews)); "It’s flexible people are friendly and helpful" ((in 130 reviews)); "Good training and very supportive for career development" ((in 106 reviews))

Question 5

What are the cons of working at HGS according to real employee reviews?

Accepted Answer

"Less salary and poor down" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 217 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 87 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

Question 6

What are employees saying about HGS layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

Question 7

What are the top reviewed HGS locations?

Accepted Answer

Peoria, El Paso, Saint Louis, Jacksonville, Chicago, Atlanta, Austin, Waterloo, Roswell, New York, Louisville, Dallas, Creve Coeur, Warrenville, Jamaica, Houston, Texas City, San Angelo, Greenfield, Ontario, Tampa, Jersey City, Plainsboro, Princeton, Trenton, Farmington, Kingston, Lisle, Naperville, East Peoria

HGS

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Pretty stereotypical call centre working experience

Good people and team but bad pay and management

Wasn't getting the right pay but they aren't a bad company to work for

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