Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 204 reviews)); "Good work environment and flexible" ((in 135 reviews)); "It’s flexible people are friendly and helpful" ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 120 reviews)); "Good training and very supportive for career development" ((in 110 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 445 reviews)); "Poor management and will not appreciate hard work" ((in 226 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 210 reviews)); "Pros are managers are the worst" ((in 88 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(473 total reviews)

Venkatesh Korla

71% approve of CEO

51% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

473 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Jan 25, 2022

Great Place to work

Senior data analyst

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, Good Bosses, and good compensation

Cons

Night Shift and Night shift differential could be higher.

HGS Response

4y

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

5.0

Jan 21, 2022

Quality Analyst

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Great working environment and there's always training being held for upskilling.

Cons

Poor HR and CompBen communication. Base salary is a bit too low compared to other BPOs.

HGS Response

4y

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

2.0

Jan 20, 2022

Worse than an office

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Equipment provided Paid training and holidays Weekends off

Cons

Equipment /System lags/fails Low pay Reminded daily how you can lose your job

HGS Response

4y

We appreciate this feedback and thanks for being part of OneHGS! We are aiming to improve more on different aspects of our company, and your feedback will be brought to the appropriate departments. Please connect with us at talk2us@teamhgs.com if you’d like to speak further about your concerns.

Viewing 211 - 213 of 473 Reviews

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