Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work From Home and flexible hours" ((in 210 reviews)); "Good people and teams mates." ((in 134 reviews)); "Friendly nature good environment better place to work" ((in 129 reviews)); "Good work environment and flexible" ((in 128 reviews)); "Good training is going on" ((in 110 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 446 reviews)); "Poor management and will not appreciate hard work" ((in 222 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 212 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Poor communication internally" ((in 24 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,008 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,008 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

5.0

Feb 17, 2022

great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great enviournment ,friendly staff ,great base pay

Cons

no cons while working there

HGS Response

4y

Thank you, for leaving us a positive review. We are elated that you loved your experience! We put customer/staff experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Again, thank you for your kind words!

4.0

Feb 4, 2022

Would recommend

Team leader

Recommend

CEO approval

Business Outlook

Pros

Learning new skills. Flexibility to work from home depending on the account. Good introduction to the customer service industry and they provide leadership training. As long as you show up, you are given every chance to succeed.

Cons

Can be stressful to meet contract KPI's and deal with upset callers, but can be handled with basic customer service skills.

HGS Response

4y

Thank you for your review. We would like to learn more and make this right for you - please reach out to us at talk2us@teamhgs.com with any further comments you wish to share.

5.0

Feb 3, 2022

HGS social

Team leader

Recommend

CEO approval

Business Outlook

Pros

We have the best HR team and people stay because of great management.

Cons

Nothing that I can think of.

HGS Response

4y

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Viewing 214 - 216 of 5,008 Reviews

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Jobs at HGS

Remote Customer Sales Representative

Remote Customer Sales Representative

Remote Customer Sales Representative

Remote Customer Sales Representative

HGS

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Reviews by job title

great

Would recommend

HGS social

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