Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work From Home and flexible hours" ((in 210 reviews)); "Good people and teams mates." ((in 134 reviews)); "Friendly nature good environment better place to work" ((in 129 reviews)); "Good work environment and flexible" ((in 128 reviews)); "Good training is going on" ((in 110 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 446 reviews)); "Poor management and will not appreciate hard work" ((in 222 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 212 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Poor communication internally" ((in 24 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,008 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

5.0

Nov 18, 2021

Research

Field tech

Recommend

CEO approval

Business Outlook

Pros

They are good company to work with

Cons

Needs to improve in their employees relations

HGS Response

4y

Thank you for taking the time to write a review. Your feedback has been heard and will be brought to the appropriate departments. Please connect with us at talk2us@teamhgs.com if you’d like to speak further about your concerns. Thanks again and take care.

3.0

Nov 17, 2021

very confused training

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

they give you a computer

Cons

They have alot of computer tech problems, low pay.

HGS Response

4y

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

4.0

Nov 5, 2021

Work/Life Balance

Manager

Recommend

CEO approval

Business Outlook

Pros

Work/Life Balance, vacation days, benefits

Cons

Always could pay more to employees.

HGS Response

4y

Thank you for taking the time to write a review. At HGS USA, we strive to provide a welcoming and supporting workplace for all our employees where they can increase their skill sets and be promoted from within. That being said, your feedback has been heard and will be brought to the appropriate departments. Thanks again and take care.

Viewing 232 - 234 of 5,008 Reviews

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very confused training

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