Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 198 reviews)); "Good work environment and Colleagues" ((in 130 reviews)); "Good people to work with every day" ((in 128 reviews)); "Friendly nature good environment better place to work" ((in 124 reviews)); "Good training and very supportive for career development" ((in 108 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 455 reviews)); "Poor management and will not appreciate hard work" ((in 214 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 209 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 28 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

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HGS

HGS reviews

3.3

54% would recommend to a friend

(473 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

473 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Oct 6, 2021

Good for newbies

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Managers and support are so friendly. They treat you like family. Good for newbies

Cons

very low salary compare to other BPOs

HGS Response

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

4.0

Oct 5, 2021

A good company especially for newbies

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very good management and environment. Approachable leaders. There are many perks and benefits.

Cons

Salary is quite lower compared to the other companies. Depends on the LOB, but there's a high call volume.

HGS Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

5.0

Oct 1, 2021

Customer Rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good environment to work in

Cons

The compensation rate needs to be increased.

HGS Response

Thank you, for leaving us a positive review. We are elated that you loved your experience! We put customer/staff experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Again, thank you for your kind words!

Viewing 235 - 237 of 473 Reviews

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Good for newbies

A good company especially for newbies

Customer Rep

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