Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Friendly nature good environment better place to work" ((in 139 reviews)); "Good people are HGS OFFICE" ((in 134 reviews)); "Good work environment and comfortable" ((in 129 reviews)); "Good training and very supportive for career development" ((in 101 reviews)); "Good working environment and encouraging" ((in 96 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 220 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,008 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,008 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

4.0

Aug 20, 2021

Overall okay

Pharmacy technician

Recommend

CEO approval

Business Outlook

Pros

Paid training 40hrs weeks M-F Flexible schedule

Cons

Training could be better The organization is sometimes all over the place Impossible high expectations A lot of static between management and employees

HGS Response

4y

Hi, thank you for sharing your feedback. It is always nice to hear from our former and current employees about the experiences they have had with us. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. With that said, we will share your feedback with our local teams. Thank you again for your comments and for being a part of Team HGS.

5.0

Aug 17, 2021

Good company

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Regular Paycheck A Sense of Identity. Intellectual Challenge Learn New Meet New People Acess to Community Understand the World Better Work-life Balance Sense of Meaning and Purpose Health Benefits

Cons

I don’t have any cons right now if I do get any I will update my review thank you anyways

HGS Response

4y

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

4.0

Aug 17, 2021

N/a

Process associate

Recommend

CEO approval

Business Outlook

Pros

It’s a work from home job.

Cons

You do not get any bonuses.

HGS Response

4y

Thanks so much for taking the time to write a review! It's great to hear that being part of our work-from-home team was such a positive experience for you. We wish you success now and always.

Viewing 247 - 249 of 5,008 Reviews

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