Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,008 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      52% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.1

      Career opportunities

      2.9

      Senior management

      2.9

      Compensation and benefits

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Aug 16, 2021

      Cheap

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to work at home and covid response. Some of leadership really cares but not consistent.

      Cons

      Pay is not competitive, limited growth, no continued education, high expectations with limited flexibility. Experience depends on who your leader is, but rarely feel valued or appreciated.

      avatar
      HGS Response
      4y
      Hi, thank you for sharing your feedback. It is always nice to hear from our former and current employees about the experiences they have had with us. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. With that said, we are disappointed to hear about your experience and your feedback will be shared with our local teams. Thank you again for your comments and for being a part of Team HGS.
      1.0
      Aug 11, 2021

      Okay job

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Pay was pretty good Not much for pros, only worked during covid season

      Cons

      No work life balance. Had to be in the seat for the entire shift, penalized for even going to the bathroom. Computer systems were really bad and their voice systems were terrible.

      avatar
      HGS Response
      4y
      Thank you for leaving a review. We do understand that the Contact Center industry can be challenging, which is why our hiring process is very robust, open, and honest to set the job expectations to be very realistic.HGS is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for being part of OneHGS.
      3.0
      Aug 9, 2021

      Work from home

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, they send you all computer equipment, you work 40+ hours

      Cons

      System issues, mandatory overtime, bad pay compares to similar jobs

      avatar
      HGS Response
      4y
      Thanks for leaving a review. At HGS, we are always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. We will share your feedback with the appropriate departments. Thank you for being a part of Team HGS.
      Viewing 250 - 252 of 5,008 Reviews
      Related searches: HGS jobs | HGS salaries | HGS benefits | HGS interviews
      ReviewsHGS reviews

      Glassdoor has 5,269 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.