HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)
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Venkatesh Korla

71% approve of CEO

52% positive business outlook

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews
3.0
Mar 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Provided a lot of training

Cons

the hiring process was somewhat rushed. I did not know what my work was actually about until the first day of training

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HGS Response
5y
Thank you for sharing your feedback. All through the interview process, we are focused on realistic job expectations and previews at every stage. Having said that, during these uncertain times, we are proud to offer stable full-time, safe, work-from-home positions coupled with excellent health benefits and paid training. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. Thank you for being part of Team HGS.
3.0
Mar 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Easy Job with okay pay

Cons

Very unreliable , updates almost everyday

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HGS Response
5y
Thank you for writing a review. It is always nice to hear from our former and current employees about the positive experiences they have had with us. It has certainly been a challenging time, but we are very proud of our team at HGS how they have adapted and continue to support our essential business clients from a variety of locations/platforms and @home scenarios. Your feedback will help us to highlight and discuss ways we can work on employee concerns. HGS USA is always striving to offer our employees ways to future-proof their careers with life-long transferable skills. Thank you for being part of OneHGS.
4.0
Mar 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Fairly easy job. Good schedule and management is very helpful

Cons

No room for growth and it gets tedious and boring after some months

avatar
HGS Response
5y
Thank you for sharing your feedback. The Contact Centre industry is quite unique and we understand not for everyone, so our interview process and realistic job previews are robust and honest. Having said that, during these uncertain times, we are proud to offer stable full-time, safe, work-from-home positions coupled with excellent health benefits and paid training. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. Thank you for being part of Team HGS.
Viewing 283 - 285 of 5,009 Reviews

Glassdoor has 5,270 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.