Hallmark reviews

3.4

60% would recommend to a friend

(3,614 total reviews)
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Mike Perry

62% approve of CEO

46% positive business outlook

Hallmark has an employee rating of 3.4 out of 5 stars, based on 3,614 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hallmark employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Oct 24, 2018

Retail Merchandiser

Recommend
CEO approval
Business Outlook

Pros

You can schedule this around your life. It is a pretty flexible job.

Cons

Low pay. Sometimes you have 30+ hours in a week setting up new seasons, while other parts of the year you may have less than 10 hours a week.

4.0
May 31, 2018
Recommend
CEO approval
Business Outlook

Pros

The schedule is very very flexible. You can pretty much choose when you work, within reason. There are times (Christmas, Valentine’s) where things need to be done on certain dates, but your weekly service visits are up to you. All territories are different, but in mine, each RM is assigned between 1 and 5 stores to service weekly. Each store gets a set # of hours per week and a required number of visits. For example, you may be assigned a CVS that gets 6 hours per week and needs to be serviced twice weekly. So essentially you’d service on Monday or Tuesday for 3 hours and again Thursday or Friday for 3 hours. That’s really up to you and often depends on when the orders arrive. You get a phone that logs hours and has everything you need to do your job in the phone. Very convenient.

Cons

Hours are extremely light if your territory has a lot of merchandisers. The hours are not as consistent as I’d like, because the store’s weekly allotted hours vary depending on the time of year . I’ve worked 30 hours in a week and then not at all. When seasons come and need to be set, it’s a lot of work if you service a few stores. My territory has recently become quite strict with corporate allotted hours. Before we were able to work as much as we felt we needed to so that the store was “retail-ready.” Now we need to clock out before our time is up or we are scolded. Sometimes, things can’t be done because of the strict time limits. Also, my state requires that I work minimum 3 hours per day... which is inconvenient with a job like this because sometimes I need to do a quick 20 minute straighten and I can’t because of the hours.

2.0
Mar 27, 2018

Your Time

Recommend
CEO approval
Business Outlook

Pros

Customers: Most were older and kind. Many were known on a first-name basis, and very few were blatantly rude. Best part of the job, hands down. Hallmark shoppers are some of the sweetest you'll find in retail. Flexible hours: Fits great with school, a second job, and family life. Easy to ask for time off.

Cons

Pay: The raise I got for moving up to a new position was laughable. If they offer you the chance to move up, don't. The extra headache is not made worth your while. Understaffed: Corners are cut to save money on payroll. Payroll being as low as possible is of the utmost importance, which means putting work on too few shoulders, especially close to Christmas. Tasking demands don't change just because traffic is slower. Hours: There's a reason they start selling Christmas merchandise in July. When it's not "Christmas," it's frequently a ghost town. Hours are feast or famine. Just don't do it: There are countless other retail jobs that are less commitment for better pay.

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Hallmark Response
8y
Thanks for the feedback - we're glad to see that your customers and flexibility are identified as a positive aspects to working at Hallmark! Sorry to hear you don't feel similarly about your pay and hours. We' will take your feedback and share it with the appropriate team.
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