HealthPlanOne reviews

Some of the supervisors are encouraging, great at motivating agents to achieve their goals.

Do your job and you will be okay. If being in a political environment does not work for you then this is not the place for you. If you have no work ethic or are complacent this is not the place for you. You will have supervisors, trainers, and quality reps who were unsuccessful at sales and promoted - so yes you can have a sales supervisor, trainer or quality assurance rep who could not perform the sales function consistently - get over it. If you are new to the Industry you can learn a lot - caution though, the knowledge is more likely to come from more senior reps than through defined training programs, trainers, or supervisors. The training programs are not very good and you will not be encouraged to add your two cents, but a new person to the industry can at least get the basics - there is virtually no advanced training unless you are fortunate to find a more seasoned rep who will take an interest in you. Some supervisors have more loyalty among reps than others, some supervisors are "better" than others and some supervisors actually seem to care about the reps assigned to them. The supervisors that appear to care about the reps assigned to them will go the extra yard for their reps - but it is and should be a two-way street. Schedules are relatively stable. Monthly quotas are usually attainable - several reps consistently hit their numbers month in and month out and can do so for a year and a half to threes years without fail - and those reps got exactly the same training as the reps who only produces 2-5 sales a week. Those reps are also the ones who hit their monthly and annual numbers - just do your job and do not let a political environment bother you. It is generally an inbound call center environment, depending on the project you are assigned to, so you have people calling you about 75% of the time on average - in slower months you will get a lower volume of inbound calls and in busier months a higher volume, so you do need to develop a base of people to call back - but it is a sales job so that should not present a problem to any salesperson.