HealthPlanOne reviews

The interview process was easy, training is 7 weeks. They need a more consolidated way to enroll Medicare Beneficiaries. Script(s) are incredibly difficult and if I were to guess, more than one person is contributing bits and pieces. There are softwares out there that would incorporate the script with run thru on needs assessment, Dr and Rx lookup, plan review and the entire enrollment. All in one system. A new CEO is onboard, possibly good changes are comimg to streamline the process. Agents should not be doing Customer Service duties, they should be selling only and hand off any calls that are not a sell to someone else with a simple transfer. Quick and easy. Go on to next call to make a sale.