HealthStream reviews

3.6

61% would recommend to a friend

(433 total reviews)
avatar

Robert A. Frist Jr.

83% approve of CEO

50% positive business outlook

HealthStream has an employee rating of 3.6 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthStream employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

433 reviews
2.0
Mar 23, 2013
Recommend
CEO approval
Business Outlook

Pros

People are friendly and the building is cool. The company works hard to have employee engagement opportunities such as monthly birthday celebrations, holiday parties, employees committees - sports, events, lunch and learn, etc. However, it would be great if management would participate.

Cons

There is a general sense that the company is making good money so why change anything. This breeds a level of complacency in the company that rewards status quo and punishes benchmarking, incremental improvements, process reviews, or any other new ideas. The company currently survives by under-cutting pricing by selling access to its platform that is at least 5 years behind its competition and is not scaleable. Healthstream brags about holding a large percentage of the market space but the fact is that most of its sales are going to HCA-related (Frist) companies. More and more companies are leaving Healthstream for competitors because they have better functionality. This single-source strategy is not sustainable for the long-term. The CEO, Bobby Frist, is at best a part-time figure head. There is no clear leadership in the company and as a result, each member of senior management has his own agenda, non of which is aligned with the other. This disjointed management has resulted in very reactionary strategies in product development, sales, operations, marketing, finance, and IT that have cost the company millions in lost opportunities, wasted effort and lost talent (high turn-over). Unless their are significant changes made in the very near term, the ongoing viability of this company is questionable.

1.0
Mar 4, 2013

HSTM does not value its employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you’re a glass-half-full person, you could say that job security was a huge pro. There was so much work to be done in my department that I knew I never had to worry about it running out. Of course, glass-half-empty, that means I was consistently overworked and execs seemed to have no concern about appropriate staffing.

Cons

Where to begin? See above: the amount of work I was doing was ridiculous. Our department's workload more than doubled over the last 3 years, but in that time, we only hired one additional person. When I gave my notice and my boss asked me why I was leaving, he was surprised that I said I was overworked. With his next breath, he asked if I would come in evenings after working a full day at my new job to help them stay caught up. Um, no thanks! Benefits and pay were horrible. All we would hear from the execs was how great the company was doing and how much money we were making. This money was not re-invested in the employees. At my interview for my new job, the people interviewing me laughed when I gave them a ballpark # for what I was making at HSTM. I once offered a job to a guy who turned it down because he was going to make more money at the PEACE CORPS. Think about that one! No matching 401K and no tuition reimbursement. I'm already getting more time off at my new job than I did after 7 years at HSTM. (And I was earning the absolute maximum at HSTM.) Communication was absolutely pathetic. Execs were seemingly incapable of understanding how important it is to tell people what is going on. I was amazed at how little I was told as manager. I would find out second- or third-hand about decisions that directly affected my department. Unfair treatment: Some "leaders" got to work from home and work some interesting hours (like rolling in at 10 and leaving at 3). Doesn’t exactly make you feel engaged and motivated to work hard. Our job was market research, with one of the main branches of that being employee satisfaction. The last internal employee survey we did was 3 years ago and we never got the results. It was like the company hoped we would all get collective amnesia. Considering that the year before, when they actually did let us know the results, they did nothing to solve any of the issues that were presented, I guess they figured it would be easier to just pretend the survey never happened. There is no career development. I was never offered any management training and when you combine that with having supervisors who are totally disconnected, it means I was on my own. The last year or so I was there, it was all about quantity, not quality. Let's sell, sell, sell and not worry about whether or not you have the resources to deliver what was promised. And make sure everyone is focused on arbitrary deadlines, and not on delivering a quality product to clients.

1.0
Dec 27, 2017

Poorly run and unprofessional

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some great employees, good office location

Cons

Disorganized, low pay, senior management (VP level) unprofessional and unproductive, no growth potential, communications department hinders growth of company, many issues with professionalism across the company.

Viewing 10 - 12 of 433 Reviews

Glassdoor has 468 HealthStream reviews submitted anonymously by HealthStream employees. Read employee reviews and ratings on Glassdoor to decide if HealthStream is right for you.