Heart + Paw reviews

3.0

46% would recommend to a friend

(63 total reviews)
avatar

David Lasus

55% approve of CEO

41% positive business outlook

Heart + Paw has an employee rating of 3.0 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heart + Paw employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

63 reviews
1.0
Mar 18, 2025

Horrible, hypocritical, manipulative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have nothing negative to say about the veterinary care provided. Otherwise, very tough to say anything nice.

Cons

People are treated as if they are completely disposable. Senior leadership with the exception of the founder, who has now semi-retired, is manipulative, narcissistic, hypocritical, and cruel. Your mental health does not matter here, you are not valued for your contributions. Promotions are given to management's favorites and shockingly overlaps with being a young attractive woman... never saw anyone else promoted. Leadership will try to deny this and they will respond here and say they're sorry I feel this way... they're not. You can speak up while you're there and it will be ignored. Even contractors and vendors recognize how incredibly culty and toxic the culture is. Run as far and as fast as you can before your mental health is destroyed by a company that claims to have been founded to provide a better life for veterinary professionals.

avatar
Heart + Paw Response
1y
We appreciate you taking the time to share your feedback and concerns with us. We respect and value every member of our team, so we are disappointed to hear you feel you did not receive the support from management we work to provide. We encourage you and anyone with similar concerns to reach out to Human Resources so those concerns can be addressed. Your hard work and dedication is greatly appreciated. Thank you bringing your passion for pets to our team.
3.0
Mar 10, 2025

Very disappointed

Recommend
CEO approval
Business Outlook

Pros

Morals, values, culture, co-workers, tools, schedule

Cons

Leadership, management, communication, respect, way employees are treated

1.0
Jan 26, 2025

Poor Management, Toxic Work Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee preventative pet care plans

Cons

I was hopeful when I started at this company, but quickly realized it was far from the "family-like" environment they claim to offer. The management here is a major issue—they're more focused on filling positions with warm bodies than actually considering if someone has the skill set necessary for the job. They tend to favor people based on whether they're easily moldible and if they fit into their cliquey little groups, rather than merit or capability. What’s worse is the overall lack of diversity and acceptance. If you're not part of the in-crowd, or your personality doesn't align with their rigid, almost cult-like dynamic, you’ll find yourself pushed out, no matter how skilled or capable you are. They sell the idea of being a family, but the reality is, if you don’t mesh with their narrow cultural mold, you’re easily disposable. There’s very little room for growth or development unless you play the game and fit in with their inner circle. If you question the status quo or try to bring in new ideas, you're quickly shut down. The work culture is toxic, and any semblance of "togetherness" is a facade that hides how exclusionary and toxic the environment truly is. If you're looking for a place that values diversity, individuality, quality veterinary care and real skill, this isn’t it.

Viewing 10 - 12 of 63 Reviews

Glassdoor has 65 Heart + Paw reviews submitted anonymously by Heart + Paw employees. Read employee reviews and ratings on Glassdoor to decide if Heart + Paw is right for you.