Does Heart + Paw pay their employees well?

According to anonymously submitted Glassdoor reviews, Heart + Paw employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Heart + Paw. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at Heart + Paw?

46% of Heart + Paw employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Heart + Paw 3.5 out of 5 for work life balance, 2.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Heart + Paw?

Center Director (6) , Care Coordinator (4) , Center Worker (3) , Front Desk Receptionist (3) , Veterinary Assistant (3) , Pet Stylist (2) , Veterinarian (2) , Veterinary Technician (2)

What are the pros of working at Heart + Paw according to real employee reviews?

"Good Pay and Good Hours" ((in 6 reviews)); "Benefits are great for the most part." ((in 5 reviews)); "Benefits are okay, coworkers are great for the most part, veterinary care is decent" ((in 4 reviews)); "Flexibility with hours/scheduling, good PTO/vacation time, mostly wonderful team members, opportunities for growth (only if you are a good worker)" ((in 4 reviews))

What are the cons of working at Heart + Paw according to real employee reviews?

"Poor management to employee communication." ((in 5 reviews)); "I’m not sure if it was just the doctor at my clinic or heart and paw in general but when there was an opportunity to promote a good employee from within to the clinical manager position she was led on and made to believe that would be her job but she was not told that the whole time the doctor had interviewed outside people and hired someone else instead." ((in 4 reviews)); "Poor leadership" ((in 4 reviews))

What are employees saying about Heart + Paw layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Heart + Paw layoffs and their outlook for job security at Heart + Paw in 2026.

What are the top reviewed Heart + Paw locations?

Philadelphia , Hagerstown , Cherry Hill , Marlton , Warren , King of Prussia , Pittsburgh , Baltimore , Glenn Dale , Phila

Heart + Paw reviews

3.0

46% would recommend to a friend

(63 total reviews)

David Lasus

55% approve of CEO

41% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Work/Life balance

3.1

Diversity & inclusion

3.1

Career opportunities

2.7

Culture & values

2.5

Senior management

Heart + Paw has an employee rating of 3.0 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heart + Paw employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

63 reviews

2.0

Jun 12, 2023

Going downhill fast

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great coworkers, wonderful veterinary care

Cons

Not what it used to be. Micromanagement at every level. Preach transparency but reaching out to higher-ups is met with a "why are you bothering me" response. More concerned with optics and appearing PC than actually taking care of their people or supporting DEI initiatives. If you're not a veterinarian you're treated like an absolute idiot. No room for growth or advancement.

Heart + Paw Response

3y

We appreciate you taking the time to share your feedback and concerns with us. It saddens us to hear you felt you did not receive the level of support from management we strive to provide. We respect and value every member of our team. We ask that anyone with similar concerns should reach out to Human Resources so those concerns can be heard and addressed. Thank you for bringing your concerns to our attention so that we can make improvements.

3.0

Apr 17, 2023

Current Employee

Veterinary assistant

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule and Fair salary

Cons

short staffed, no transparency with upper management.

Heart + Paw Response

3y

Thank you for taking the time to share your experience with us. We value your feedback. One of the ways we care for our team members is through offering competitive compensation and benefits, so we are pleased to hear that you feel our compensation matches your expectations. We encourage you to share any feedback you have regarding management with Human Resources so those concerns can be heard and addressed. We appreciate the passion you bring to pet care and wellness.

2.0

Apr 12, 2023

Not worth the headache

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule. Decent pay. Pet care.

Cons

Increasingly focused on profit over care. Chronically understaffed. All the bad kind of -isms wrapped up in one ugly "family." Healthcare offered is too expensive. They clearly aim to hire and promote those that are unqualified and ill-equipped because they're easily moldable to do the bidding of the higher ups and cost less. They're not forthcoming to clients about what is really being done with their pets and by whom. Sub par veterinarians. The better ones leave.

Heart + Paw Response

3y

Thank you for sharing your feedback. We understand that offering an unparalleled level of service to our pets and pet parents can sometimes result in a stressful work environment. Our priority is to ensure that our team members have the support to help them through those circumstances. It is disappointing to learn that your experience fell short of your expectations. Thank you for your dedication to pet care and we wish you all the best.

Viewing 25 - 27 of 63 Reviews

Jobs at Heart + Paw

Dog Daycare Specialist

Associate Veterinarian

Dog Boarding Specialist

Heart + Paw

Heart + Paw reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Going downhill fast

Current Employee

Not worth the headache

Jobs at Heart + Paw

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