Hearth Management reviews

Poor leadership make the workplace nearly unbearable. Lots of favoritism to certain staff. Front office lives in a cocoon and does not know what really goes on in the facility. Raises are given based on time served, not performance. This leads to apathetic attitudes when it comes to giving your best. Lower pay than most assisted living communities. Recognition is given to people they are trying to bribe to come to work and perform........again, not based on going above-and-beyond like they claim. One particular Director has caused several move-outs and seems to appear to treat his/her people similar to Attila the Hun. Dept. of Health called several times since he/she has been here regarding care issues. As far as the favoritism - one certain staff is allowed to run amuck and do as she pleases. Does not have to clock-in or out, parks in the Director location, eats free most everyday, comes and goes at her pleasure. Administration is so non-confrontational that no personnel issues are ever addressed....just excuses made. Marketing makes promises to potential residents that the facility cannot/will not deliver. Several unhappy families when they realize they were made unrealistic promises. Don't expect any advancement opportunities. It is sad that I've been here less than two years and have seen nearly two turnovers in all staff - ED, Directors, and non-exempt staff. I am considered a long-term employee. The worst environment I've ever worked in.

I believe the industry itself is struggleing with staffing and retaining good employees. The Hearth is no different. Staffing and promoting the whole Hearth standard is the struggle. I believe, in truly empowering the front line staff (leading by example) is a way it which we can retain and even promote ownership and purpose for the employees. If someone feels they are doing a good job and a job with purpose and gets acknowledged they will "buy into" the company standard. Giving reviews and rewarding those employee that prove themselves as deicated employees should be rewarded and acknowleged. I also believe that each building should take on a "personality" of its own, once the standards are in place. I think sometimes we compare buildings but we need to try to avoid a "cookie cutter building".