Heritage Operations Group reviews

First of all—thank you for writing a review. It looks like you’ve been working for Heritage for 10 years—WOW! Thank you for all of your hard work and dedication over these last 10 years. We would not be who we are today without employees like you. Having been with us for 10 years, it’s safe to say that you have certainly seen the ups and downs of Heritage. We can certainly sense your frustration in this review, and we’re sorry that the pros list doesn’t outweigh the cons list given that you’ve been with us for such a long time! That said, we’d like to take the time to address each of your concerns. Bonuses & Pay: Heritage has an annual review cycle for employee evaluations. Pay raises are determined by performance, quality of work, attendance and dependability, in-service training, and following Happy to Oblige (H2O) principles. Wage analysis for positions (CNA, Receptionist, etc.) is often not black and white and requires extensive research. The Employee Service Center (HR & Payroll) keeps a close eye on wages and we make sure that we are paying appropriately. Staffing: We recognize that employees need and deserve time away from work! In fact, in our PTO policy, we state that employees must take at least one week of PTO each year to recharge! It was difficult to read your comment regarding grievance and maternity time. Although Heritage employees are family, we completely understand that each employee has a family and life outside of work. Unfortunately, the Nursing Staffing shortage has caused a strain in the post-acute and senior living arenas. Although we’d love nothing more than for our homes to have zero staff turnover, this isn’t the reality. To combat this shortage, we’ve come up with some creative ideas to increase engagement and retention. The specifics of Holiday pay can be found in the employee handbook, but office staff who work M-F would receive regular pay for an unworked holiday if it is recognized during the work week. Residents & Family Members: Our Employee Handbook and Heritage Code of Conduct cover our policies regarding harassment and work safety. We stress that all people should be treated with respect, dignity and courtesy. If you feel you are not being treated appropriately, please reach out to your Supervisor or Human Resources. Advice to Management: Traits to being a great leader would include authenticity and empathy (among others). A leader who says ‘I won’t ask you to do anything that I wouldn’t do myself’ is both authentic and empathetic—and definitely someone you’d want to be a part of the team! At Heritage, we recognize and agree that a great manager shares in his or her employee’s work. Our leaders make every effort to be a part of the team, and we appreciate your suggestion for having them work in each position once a quarter. Thank you again for taking the time to write us a review. If you would like to further discuss ways we can improve, please feel free to reach out to our HR department at jobs@heritageofcare.com.

Thanks for the feedback! We are glad to hear that you have enjoyed your time with us. We served 30,000 people in 2017 during 160,000 patient visits. This place is busy for sure!