Hertz Customer Service Representative/Location Manager reviews

Who you know gets you promoted, really not your hard work and dedication..

My schedule was 45 hrs base. Low 50s was the average for hours in a week. Throw in a big travel weekend or a natural disaster and that got to 60 easily. At the end of the quarter you will see stoppages on hiring and overtime regardless of how much work needs to be done. This is just cost cutting to make sure wall street goals are met. But if that work needs to be done the salaried "manager" gets to pick up the slack. I have stayed overnight cleaning cars on multiple occasions just to make it through the next day. Recently there has been another change to the bonus structure that was presented as a way for us to be able to get more $ and implement TQM. I got $4k last year and $0 this year in quarterly bonuses. Other manager at other locations have shared similar stories with me. Just another corporate cost cutting measure if you ask me. Overall it seems like LMs are looked at like batteries and easily replaced. Better than being unemployed or working a low wage job when you have a degree. But I wouldn't stop looking while I had this job.