Highgate reviews

This company has an infamous reputation in the hospitality world that it rightfully deserves. Many of the decisions that are made are often impulsive and short-sighted. The goal is obviously to maximize flow to the bottom but they do it at any cost. They will clearly sacrifice the guest experience to produce a better P&L and maintain their management agreements with one of their many financial or real estate owners. At the same, time they manipulate situations, like purchasing, because it may be in the best interest of Highgate, not the ownership. It is a company that is ruthless in its approach, i.e. closing departments, eliminating employees from directors to line staff in the most callous, indiscriminate way, keeping vendors waiting 90-120 days on payments, and making sweeping changes to the very fiber of hospitality. You can equate the corporate leadership to a group of mercenaries. Lastly, they operate like a secretive intelligence agency almost on a daily basis; especially in the first year of a transition property. Steer clear.

Bullying is prevalent and annoying when you don't engage in it. HR is messy. Completely unorganized reporting structure. Constant physical food or drink messes that no one would clean up no matter how many times you advised them that you are not a maid. Consistent complaints for things your position would have nothing to do with directed towards my role because the reporting structure is not transparent about how to report concerns correctly. Extremely unprofessional behavior and bias toward particular ethnicity groups over others. Little to no diversity. Unlimited PTO, but the structure is only built so that they don't pay you out when you leave. They will hound you to know every detail of what you are doing on your time off and pretend to have a "family" atmosphere. Dodging complaints of customers constantly.