Highmark Customer Service Representative CSR reviews

Zero job security. They’ll tell you not to worry they’re not outsourcing but then you’ll find out your supervisors are going to the Philippines to train. They have “call concentration” meetings w Concentrix and offshore reps. Literally training them to take our jobs. Upper management members are resigning. They are outsourcing all jobs. It’s just a matter of time before it hits all of us. They hire in bulk and then terminate in masses. The hiring is a smoke screen for what is really going on. My resume is updated and I’m searching for a job. Do NOT even waste your time. Your job is going to be outsourced. It is just a matter of time.

The team they use for QA are off shore reps. Not only is the spoken language different so is the communication style in itself so you cannot judge if a rep is showing empathy based on culture HERE. Saying reps don’t thank the members when it’s clearly in the recorded call but you can’t do anything about it. NO MATTER HOW WRONG QA IS YOU ARE STUCK W THE SCORE which impacts your shift and your raise.