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      Hilti North America

      Engaged Employer

      Hilti North America reviews

      3.6

      61% would recommend to a friend

      (1,841 total reviews)
      avatar

      Mike McGowan

      53% approve of CEO

      54% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Work/Life balance

      3.7

      Culture & values

      3.5

      Career opportunities

      3.4

      Compensation and benefits

      3.0

      Senior management

      Hilti North America has an employee rating of 3.6 out of 5 stars, based on 1,841 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilti North America employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Nov 5, 2024

      Such a Sad Decline

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with on a daily basis are great, the company does not do mass layoffs, and you can explore different roles if you play the corporate game well.

      Cons

      Hilti has shifted from a flexible business model to a more rigid structure. The extensive use of Salesforce is diverting attention from customers, prioritizing data over actual sales. This change is causing long-term employees to leave, as the new culture of micromanagement contradicts the company’s “family” ethos. Despite promoting the productivity story to our customers, the reliance on Salesforce is hindering the efficiency of account managers.

      avatar
      Hilti North America Response
      1y
      Thank you for leaving us a review, and we're sorry to see that it appears your experience with us isn't positive. GEOS is incredibly important to us, and as you will have already seen we have a strong action plan in place to address some of the comments that were raised. That being said, we're happy to see that our scores across GEOS, Great Place to Work and Glassdoor are high - including a recent ranking in the Top 100 Best Places to Work by Glassdoor. We couldn't do it without our employees leaving reviews like this to help us make it the best possible workplace we can.
      1.0
      Dec 29, 2025

      Sad what Hilti has become

      Field engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work vehicle, decent health and 401k benefits

      Cons

      Pay is low by industry standards. Pay maxes out at most 5% a year and is nearly impossible to hit. Everyone on the field sales team, account managers, engineers, regional managers, are leaving left and right. The truth is the new management team only cares about Salesforce metrics which is hilarious because they are all fake. If 100 client interactions are required, guess what, 100 will be logged on the dot every month regardless. Same with leads and opportunities, just fake data to get your boss off your back. Hilti used to be an awesome company to work for but they over leveraged themselves on their CRM (Salesforce) and now everyone is forced to use it to the point where all the data is meaningless and you feel constantly micromanaged for the sake of keeping someone’s boss happy. I’d say the change happened in 2023 and now all the old experienced sales personnel are gone. No one is happy on the sales side which is the life of the company.

      avatar
      Hilti North America Response
      6mo
      Thank you for sharing your feedback and for your many years of service with Hilti. We truly value the perspective of team members who have been with us for a significant amount of time. We’re sorry to hear about your concerns regarding compensation, Salesforce usage and the overall changes you’ve experienced. Your comments about feeling micromanaged and the impact on team morale are important to us. We understand that technology and process changes can feel challenging, and we never want them to overshadow the collaborative culture that has been a hallmark of Hilti. If you’re open to it, we encourage you to reach out directly to HR or your leadership team so we can better understand your experience and work toward solutions. Thank you again for your honesty and for the contributions you’ve made to Hilti over the years.
      3.0
      May 9, 2024

      Caution

      Regional manager - east
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hilti manufactures good products, really wants to make the construction world better, and has wonderful people. The benefits are very good and the company is long term vision focused.

      Cons

      -Workload -Constantly changing priorities -Compensation is mediocre and falling further behind -Processes/people that get in the way of progress -Competition is out-innovating

      avatar
      Hilti North America Response
      2y
      Thank you for the review. We appreciate your feedback and plan to share it with the management team.
      Viewing 7 - 9 of 1,841 Reviews
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      ReviewsHilti North America reviews

      Glassdoor has 1,973 Hilti North America reviews submitted anonymously by Hilti North America employees. Read employee reviews and ratings on Glassdoor to decide if Hilti North America is right for you.