Hilton reviews

3.8

74% would recommend to a friend

(11,544 total reviews)
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Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,544 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Jun 6, 2016

Revenue Manager

Recommend
CEO approval
Business Outlook

Pros

internal education and development is amazing and support structure is also great. great benefits.

Cons

underpaid for job requirements compared to market

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Hilton Response
9y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton prides itself on offering a comprehensive training program and assimilation period for our Team Members to ensure the foundation for success is laid from the beginning. We are glad this is the case for you. Thank you for your commitment to Hilton!
5.0
Jun 6, 2016

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Decent pay, consistent bonus, improving benefits, good work / life balance, good facilities, good mix of properties, strong business strategy

Cons

Career progression is somewhat limited; annual raises are minimal, can be short sighted when making budget and funding decisions, positions below director are under compensated making the roles difficult to fill with the right candidates

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Hilton Response
9y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!
3.0
May 24, 2016

Revenue Analyst

Recommend
CEO approval
Business Outlook

Pros

Great time off accrual. Flexible work schedules. Discounted room nights "Team Member Appreciation Week" Random Pizza Day Casual work attire.

Cons

WELL BELOW (20-40% below) market pay. *But they spend a TON of money for "benefits" such as team member appreciation and other random things.* Routinely roll out programs that are not fully tested and have multiple problems. Do not invest money in IT programs that EVERY property uses for financial reporting! Upper mid level management doesn't post other mid level (director/assistant director) positions online. Most of these positions are more or less discussed between other mid level managers and then given to someone without being communicated like other open positions. Promotions only happen from entry level positions, rarely into mid level and only then it is given to someone's "friend". This causes high levels of turnover in the Revenue Specialist position.

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Hilton Response
9y
Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.
Viewing 643 - 645 of 11,544 Reviews

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