Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Great people to work with" ((in 38 reviews)); "Benefits can be great at company" ((in 33 reviews)); "working from home good pay" ((in 24 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 20 reviews)); "Leadership is approachable, transparent and always trying to improve the experience for employees." ((in 11 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 16 reviews)); "Bad management, confusing day to day work schedules." ((in 13 reviews)); "Upper management does not care about their customers nor their employees." ((in 9 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews)); "Managers block employee growth" ((in 7 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

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HomeServe USA

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

348 reviews

4.0

Mar 15, 2016

Customer Service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

HomeServe provides excellent benefits and incentives. Job metrics are clearly defined to ensure team member understanding of expectations. Mid-level management supportive in goals of each team and department.

Cons

Work strategies development but Upper management a bit vague. Upper management did not openly support entry positions to gain company loyalty by team member.

HomeServe USA Response

10y

Thank you for taking the time to provide your input as a former employee. Thanks for the positive feedback on total compensation and expectations setting. We’ll take the constructive feedback on better strategy communications and improving the positive reinforcement of new employees. Good luck in your new position.

3.0

Nov 13, 2015

homeserve

Cost authorization agent

Recommend

CEO approval

Business Outlook

Pros

Great pay and friendly people

Cons

some members of management don't respect agents/ some of the area network managers are not friendly when you have to call them for cost approval

HomeServe USA Response

10y

Thanks for taking the time to share your thoughts with us. Everyone benefits from having your insights. Your department is a very critical of delivering service to our customers and we value the work you do every day. We’ll make sure to reinforce the value of maintaining a positive working relationship with the field team.

5.0

Nov 13, 2015

HomeServe and Proud!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The culture is amazing! Work hard, play hard! HomeServe definitely knows how to celebrate accomplishments.

Cons

I have nothing negative to say about HomeServe.

Viewing 325 - 327 of 348 Reviews

Jobs at HomeServe USA

Customer Repair Coordinator - Training to start 8/17/26

Office of The President Tier I

Employee Experience Manager

Learning and Development Specialist