HomeServe USA reviews

-loud -rude -toxic -uncaring I mean I could keep going. They really don’t care about the employees. And the ones that they do are the ones who were good from day one. You’re there 8 hours a day answering anywhere from 80-100 calls a day on a good day. Management is not sympathetic to people who can not keep up with calls. Calls are expected to be kept under 3 minutes. During which you are expected to get repairs scheduled at the same time dealing with irate customers and a system that doesn’t work half the time. As well as noting everything in the customer’s account for future calls. And once the call ends you’re not allowed even a minute between calls to compose yourself for the next call. And the next call comes in as soon as the last one ends. Also this is a call center yet most of the time it is so loud in there that you can barely hear the callers and they can barely hear you. When in turn causes the caller to become upset. When brought up to management they say that it’s just part of the environment and that every call center is this loud and chaotic so we need to get use to it. And all this is just the tip of the ice berg. They push the whole were a big family thing but they don’t tell you how toxic said family is. I may have been abled to put up with it if the pay had been any good but barely making 16$ an hour and the conditions? No thanks.

Lies. During the interview process they ask how you feel about remote work and proceed to say immediately upon training you’ll be remote but then don’t allow the remote work and say your stats must be green across the board. However, rarely pulled for coaching to help guide stat improvement.