Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Great people to work with" ((in 40 reviews)); "Benefits can be great at company" ((in 36 reviews)); "working from home good pay" ((in 26 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 22 reviews)); "Great work/life balance" ((in 10 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 16 reviews)); "Bad management, confusing day to day work schedules." ((in 11 reviews)); "Upper management does not care about their customers nor their employees." ((in 8 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews)); "Managers block employee growth" ((in 7 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

348 reviews

4.0

Jul 9, 2024

Alot to Love

Vice president

Recommend

CEO approval

Business Outlook

Pros

A great culture, working with very talented people. Probably the most progressive company that I have worked for. Compensation and benefits are good.

Cons

Working way too many hours and the work is never enough. Told what is not getting done, but no recognition for the work that is getting done.

HomeServe USA Response

1y

While you're no longer part of our team at HomeServe, we hope you enjoyed your time while you were with us. As you note, people and culture are HUGE at HomeServe. It's among the things we pride ourselves on, so thanks for being part of it. If you ever felt under-appreciated, know that wasn't intended. We genuinely couldn't do what we do without the people working alongside us. We're people-focused inside and out, so if there are opportunities for us to improve, we certainly will try. Wherever your career has taken you, we hope you're happy and well.

4.0

Jun 5, 2024

Good compared to other call centers

Inbound agent

Recommend

CEO approval

Business Outlook

Pros

renewable PTO, Dental, HSA, short-term and long-term disability, good work environment, and commission on top of hourly pay.

Cons

poor communication when there are changed to the system and high call volume

HomeServe USA Response

2y

Thank you for taking the time to share your feedback about working alongside us at HomeServe. Our People Team has worked hard to design a meaningful benefits package that makes a difference to the people who enroll in our plans, so we’re really glad to hear how much you appreciate all the things we offer. We do understand that when call volumes are high that can make work harder. To say we’re endlessly appreciative of how you and everyone on the team rallies to support our customers in these moments is an understatement. Be sure to chat with your manager and leadership team regularly, especially when you see opportunities for us to communicate system changes in better ways. Thanks for being part of the team!

5.0

Jun 4, 2024

So far, so good

Sr financial analyst

Recommend

CEO approval

Business Outlook

Pros

- Unlimited PTO - Flexibility - Intelligent, Understanding, and Knowledgeable colleagues - Culture - Meaningful work - The people. As authentic as a work environment can be. I have worked at several places and you can tell when there is a fakeness. Here, it seems genuine. It starts at the leadership where they care about the company and the employees and I haven't seen anything yet to prove otherwise.

Cons

I don't view these as real cons. More like not greats... - Comp can be better but it is fair and the other benefits make up for it. - Unclear career movement. It is a smaller company but no org charts. It is hard to even know who to speak with about an internal roles.

HomeServe USA Response

1y

Thanks for stopping by Glassdoor to not only leave us ⭐⭐⭐⭐⭐, but to also share you're honest and insightful thoughts about working at HomeServe. We think the pros you point out are spot on, especially when it comes to people and culture. For things related to career pathing and org charts, be sure to check on HomeBase, the intranet, which is where those things are available to everyone at the company. We're glad to know things are going well for you here. Thanks for being part of the team!

Viewing 43 - 45 of 348 Reviews

Jobs at HomeServe USA

Customer Repair Coordinator - Training to start 8/17/26

Office of The President Tier I

Employee Experience Manager

Learning and Development Specialist

HomeServe USA

HomeServe USA reviews

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Alot to Love

Good compared to other call centers

So far, so good

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