Does HomeServe USA pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at HomeServe USA?

72% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe USA 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at HomeServe USA?

Customer Service Representative (19) , Director (12) , Sales Representative (10) , Manager (8) , Repair Management Coordinator (7) , Customer Service (6) , Marketing (5) , Talent Acquisition Manager (5) , Inbound Customer Service Representative (4) , Inbound Sales Representative (4) , Team Lead (4) , Analyst (3) , Content Developer (3) , Customer Service Representative (CSR) (3) , Deployment Specialist (3)

What are the pros of working at HomeServe USA according to real employee reviews?

"Great people to work with" ((in 40 reviews)); "Benefits can be great at company" ((in 36 reviews)); "working from home good pay" ((in 26 reviews)); "Culture is great because of talent acquisition acquiring top talent." ((in 22 reviews)); "Great work/life balance" ((in 10 reviews))

What are the cons of working at HomeServe USA according to real employee reviews?

"Shows favoritism" ((in 16 reviews)); "Bad management, confusing day to day work schedules." ((in 11 reviews)); "Upper management does not care about their customers nor their employees." ((in 8 reviews)); "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." ((in 8 reviews)); "Managers block employee growth" ((in 7 reviews))

What are employees saying about HomeServe USA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HomeServe USA layoffs and their outlook for job security at HomeServe USA in 2026.

What are the top reviewed HomeServe USA locations?

Chattanooga , Norwalk , Canonsburg , Stamford , Miami , New York , Exton , Reading , Woburn , Hammonton , Howell , Burlington , Brooklyn , Farmingdale , Jamaica , Dexter , El Paso , Manchester , Denver , Shelton , Hartford , West Haven , Las Vegas , Lancaster , Pittsburgh , Orlando , Natick , Wilmington , Queens Village , West Miami

HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

348 reviews

1.0

Apr 11, 2018

Ms. Deb.....really?

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Nothing right now, huge disappointment

Cons

What a bunch of crap......once again, getting rid of someone that has given their heart and soul to the company and is beloved by everyone. No one believes the “resigned” e-mail. Especially when the candy stealer told people months ago he was getting rid of her when the new building was opened.

HomeServe USA Response

8y

When someone whose kindness, Southern charm and impact voluntarily leaves us, it’s understandably a collective disappointment. Ms. Deb was a bright spot for so many, and wherever her journey leads her, we know she'll continue to be that bright spot for those around her. Hers are big shoes to fill, and it’s not something we’ll take lightly as we work to bring someone new into the HomeServe Chattanooga family.

1.0

Jan 6, 2014

STAY AWAY!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

HomeServe has a great business model, and there are some real superstar employees in the company. There's never a dull moment.

Cons

The level of incompetence is extremely high and prevalent as are the accompanying overly aggressive and unreasonable attitudes of many of the key players. Also, there are many clueless underlings that are merely sucking up money and subsequently many of the younger employees leave in order to build a better resume elsewhere. Workload is incredibly unbalanced with certain persons suffering frequent physical and mental problems brought on by stress. Very aggressive deadlines without proper balancing of priorities. "CYA" mentality is a stronger driver than desire for successful teamwork with higher quality of work.

1.0

Aug 16, 2023

The stress isn’t worth the salary

Marketing

Recommend

CEO approval

Business Outlook

Pros

None that are worth the pay

Cons

It’s impossible to trust anyone who allows their employees to constantly feel this way. Our entire department does the job of 2-4 employees yet we’re compensated below the median of our range. If we do the job of multiple employees pay us a deserving salary. This company isn’t worth the stress and the pay. We’ll continue to see good people leave

HomeServe USA Response

2y

To be honest, this isn’t the type of feedback we like to see. And that’s for a number of reasons. The reason that’s paramount to all others is you’re feeling overworked, overwhelmed and underappreciated. That all runs counter to who we aim to be as a company. If you haven’t talked to people on your team about these issues, we certainly encourage you to do that. If that person isn’t responsive, please consider raising your concerns to others who may be at higher levels in the department. It’s no secret that we’re in a period of growth and change, which comes with a myriad of things. None of those things should have this severe an impact on your engagement and job satisfaction. You’re on a great team; it’s the best in our industry. We can attribute that to you and the people on the team. We’re thankful to have all of you on board.

Viewing 13 - 15 of 348 Reviews

Jobs at HomeServe USA

Customer Repair Coordinator - Training to start 8/17/26

Office of The President Tier I

Employee Experience Manager

Learning and Development Specialist

HomeServe USA

HomeServe USA reviews

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Ms. Deb.....really?

STAY AWAY!

The stress isn’t worth the salary

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