Housecall Pro reviews

3.8

70% would recommend to a friend

(433 total reviews)
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Stan Chia

100% approve of CEO

73% positive business outlook

Housecall Pro has an employee rating of 3.8 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Housecall Pro employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

433 reviews
2.0
Nov 16, 2024

Truly a coin toss

Recommend
CEO approval
Business Outlook

Pros

Lots of collaboration and some nice people you get to work with. “Flexible” PTO for the most part. That’s about it. Somewhat solid product unless the price has increased.

Cons

Unorganized, constantly shifting “goals” and “metrics”. Monthly quotas that can take half a month to get confirmed. If you’re looking to grow your sales acumen/commission, this is not the place. It’s a great starting point for those new in the tech/SaaS space, but will quickly make it hard to move anywhere. They will assign you jobs/tasks that are not in your job description and you will be held accountable for those. Cross-Team movement is not common like they’d like you to believe. It’s no longer a “fun start up” feel. It now operates like a typical corporate company but without the corporate resources. You will see coworkers promoted that have displayed no ability to lead, while the best employees get passed over and stretched thin. Sales teams are treated like glorified data entry reps and you’re ability to sell will be directly impacted by arbitrary housekeeping tasks. You will be managed by people who have never sold the product, or in some cases have no experience with sales in general. Issues you bring up will be ignored 50% of the time, to inevitably be addressed months later. You are also constantly having to fix mistakes from other teams and will sometimes feel like you’re the only one to call a spade a spade.

4.0
Jul 8, 2024
Recommend
CEO approval
Business Outlook

Pros

* I want to call out everyone on the StratOps team - especially our VP - they're all smart, driven, and make the place fun to work at every day. I've never felt so supported in my career, and really appreciate how much each team member adds to the work experience. * The role (StratOps) itself is great --- so much cross-functional visibility + opportunity to work on interesting initiatives. * I truly believe in our leadership - our Chief Fintech Officer brings so much industry knowledge to the Org, and I am appreciative that he brings so much clarity to what we're doing. This also extends to our CEO - he's an empathetic, knowledgeable, and capable leader, and I don't think HCP would've seen nearly as much success without him. In a word, both our C$O and our CEO are amazing. * I appreciate how much the Org is responsive to employees' needs, whether that's time off for personal emergencies, being supportive of LnD, or even being open to alternative ways of doing things (thinking OKR planning as a specific example), I know that someone will always take the time to hear me out.

Cons

In a word, COMPENSATION. The primary reason I've ever explored other job opportunities is because HCP underpays for my role. I know that management might say "we've not had layoffs because we run a tight ship with respect to compensation", but (a) I think this can be more than mitigated against by (a) continuing to grow as quickly as we have been; (b) not overhiring for positions (and instead paying people a bit more for good work), (c) continuing to save money on other items (e.g. reducing office-related costs, perks, etc) and (d) continuing to outsource parts of our workforce to LCOL countries. Specifically, in my case, I know that similar roles - with the same or similar title - in my city make 15-20% more on average, and I have received job offers in the past (which I didn't take due to ALL the positives above) for 25% more in base. In addition, Leadership / HR / etc all like to talk about "the value of our equity", but barring a liquidity event, that doesn't really make a difference in my day-to-day life. It's not like I can go to the supermarket and buy a roast chicken with my equity grant. I'm also not certain that equity grants are either large enough or valuable enough to be meaningful for folks who have joined a bit later. Finally, and this is small, but indicative of the "nickel and diming" philosophy the Org teams to take with respect to Comp, but there's no 401(k) match. Ultimately, they should know that hiring replacement employees for those who quit due to comp-related issues would be more expensive than paying people a bit more in the first place.

2.0
Dec 7, 2022

Will it bounce back?

Recommend
CEO approval
Business Outlook

Pros

Fun remote community of free thinkers and energetic people.

Cons

The company is having a domino effect and it seems to just get worse. Upper Management does not take feedback into consideration. Management just keeps adding on more work making it harder to meet the quota and is extremely disorganized.

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Housecall Pro Response
3y
Thanks for the feedback. I hear you on your points though I can't wholly reconcile the comments unless I know the specifics. What I can say is that we have a remarkable system through our 1:1s and our management model to surface feedback and to provide the same back to each and every frontline employee on a weekly basis. To that end I am sure your comments are making it back up to your team leads and even to me, so it may be a question of perspective and how we think about compensational models (what I think you are getting at?). Let me know how I can help. Thank you again.
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Glassdoor has 488 Housecall Pro reviews submitted anonymously by Housecall Pro employees. Read employee reviews and ratings on Glassdoor to decide if Housecall Pro is right for you.