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      HubSpot

      Engaged Employer

      HubSpot reviews

      3.4

      54% would recommend to a friend

      (4,186 total reviews)
      avatar

      Yamini Rangan

      63% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.4

      Culture & values

      3.4

      Work/Life balance

      3.2

      Career opportunities

      3.0

      Senior management

      HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      3.0
      Jan 9, 2021

      Watch out for Pro Services

      Pro services
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company at its core has amazing values, and clearly cares about employees, customers, and the community. I'd desperately like to give 5 stars.

      Cons

      The Global Director of Pro Services that started in 2020 lacks the tact to be a leader. They are abrupt, inconsiderate, and a very poor communicator. They have big ideas, but haven't actually fleshed out those ideas or clearly delegated next steps, leaving those trying to execute on them scrambling to figure out which way is up. They are not respectful of others' time and appear not to have enough patience to communicate at a level that allows team members to feel like they are both appropriately informed about and excited for the future of the department.

      5.0
      Oct 28, 2020

      A culture of learning

      Product expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      HubSpot has truly allowed me to learn on the job. I started in customer support (entry level HubSpotter) with a liberal arts degree and no tech knowledge. The job had its stress--answering customer calls without even knowing the platform--but there are great processes and resources set up to make sure you get the help you need. Now, I truly enjoy the troubleshooting I get to do, have time to take the free coding classes, and work with incredible people.

      Cons

      The onboarding process for support specialists feels like building the airplane while flying it. You learn on the job, which can be stressful at times, but after ~5 months you get to the other side of the curve and can really invest in learning how software works.

      avatar
      HubSpot Response
      5y
      I love hearing stories of liberal arts graduates not just succeeding but thriving here--it's so important that people know that while our training is rigorous (as you noted!), it's totally doable for people with a growth mindset and willingness to learn, regardless of experience, so thank you so much for sharing your experience here, as I hope it encourages other career switchers, first gen folks, and/or people not currently considering roles in tech to apply with us! Most importantly, I would agree that Support folks and Product Experts at HubSpot are some of the kindest people in our organization, and I'm grateful to all of them (and you!) for what you do for our customers every day, thank you so much! Hope you had a lovely weekend, Katie
      3.0
      Sep 9, 2020

      Really good entry level company

      Css
      Recommend
      CEO approval
      Business Outlook

      Pros

      They hire great people and there’s a lot of room to learn.

      Cons

      The drinking culture at HubSpot at times can borderline mirror a stereotypical college frat.

      Viewing 619 - 621 of 4,186 Reviews
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