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      HubSpot

      Engaged Employer

      HubSpot reviews

      3.4

      54% would recommend to a friend

      (4,186 total reviews)
      avatar

      Yamini Rangan

      63% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.4

      Culture & values

      3.4

      Work/Life balance

      3.2

      Career opportunities

      3.0

      Senior management

      HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      3.0
      Aug 24, 2020

      Biased culture & opportunities depending on one's situation & role

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Unlimited PTO - Supportive of different people's work-life balance. - Frequent company and team AMAs, especially since COVID - Lots of support, merit, and acknowledgement if you're an engineer, PM, or designer within the product org. Other roles, not at all. - People do care about movements such as BLM, mental health, COVID

      Cons

      - Prides themselves on the HubSpot culture code (HEART), but HubSpot really isn't "Humble". The product team has a very marketing-esque (with cheering) monthly meeting. And there's a lot of hype to promote HubSpot. Humble? Not the slightest. - No visibility into salary bands and career growth. (Hint - not Transparent; re: T in the culture code). Other tech companies do this better. - Promotions and seniority is inconsistent throughout the organization. Product org keeps changing and they promote unqualified people to management roles, but are slow to promote others. - WAY TOO much change. - Benefits don't match up to other tech companies (pre-COVID) - Product teams often don't communicate, or do so after the fact. - Performance review cycle is inconsistent for roles. It's not "peer" feedback when that feedback is optional.

      avatar
      HubSpot Response
      5y
      Thanks for the feedback and sorry to hear we've fallen short in a few key areas--we are doing a ton on career growth transparency and clarity that I think/hope addresses some of your concerns. Right now it doesn't included standardizing peer feedback, but will flag to our team for consideration. Appreciate your honesty here and will work to address some of the concerns you outlined. -Katie
      5.0
      Jun 16, 2020

      The Reviews Are True!

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - I've only been here for 6 months, and I'm already incredibly impressed with the company all-around, I'm so glad I accepted this role! - Timely compensation reviews (they increase your compensation per market basis, in addition to per performance basis) - No doors policy - You'll feel like a person, not a number - You're valued as you are, and feel like you belong - Incredible co-workers (by far the best part except perhaps the company itself) - The best company culture you could ask for (yes, it's real) - Remote-friendly (amazing remote team too!) - Long-term positive company outlook - Work/life balance (you're encouraged to take days off) - All upper management actually cares - Growth-mindset/mentality - Awesome on-boarding team - Personal and professional growth opportunities - Free books program - Tuition reimbursement - Unlimited vacation days (that you can actually use) - A bunch of other perks

      Cons

      - You have to be in the role for 12 months (1 year) before you can be promoted or apply for a role outside of the support rep area. - This role is hard, so it's not for everyone. Don't expect to slide by doing the minimum. If you take pride in your work, you'll succeed here. - As of spring 2020, starting salary is 40k a year, which some people don't like. - The product knowledge can be exhausting. You're not expected to know everything, but it's still a challenge. Just remember to relax, breathe, and do your best. Management understands and sees you as a human.

      avatar
      HubSpot Response
      6y
      Thanks for being such an incredible part of our team and organization-today we had a customer panel where the customers simply raved about Support, and you deserve it! I appreciate all that you do for our customers globally--you are all incredible. Totally hear you on compensation, we definitely hire folks for growth and invest a ton in training and opportunity, but more than fair push-thanks for all you do and for making the time to write a review, I appreciate it so much! Sincerely, Katie
      5.0
      Jun 15, 2020

      So impressed with Onboarding!

      Sales enablement
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture is taken more seriously than anything else. Day one, we were told unequivocally that Black Lives Matter, that they understand they have work to do internally and need to do better at helping externally, and they are amplifying the voices of their BIPOC consistently. They take Diversity, Inclusion & Belonging extremely seriously as both a part of their culture as well as their business model. I've never been so impressed with a company's transparency and I am only one week in. The benefits are largely standard, but their unlimited paid time off policy is not a trap like many companies. I've heard several leaders say things like "you should try to make sure you take AT LEAST a week total per quarter" or "we have mandatory mental health days." They pay much more fairly than several prominent tech companies in the area. They have incredible remote capabilities that have made them very versatile and ready for Covid-19. I have no doubts that they will be at the front of leading the world into the new normal of corporate business and saas.

      Cons

      I don't know of any at this time. I know that it's not perfect, but I love that they will say that and are actively working to adapt themselves. Onboarding is exhausting, but it should be calmer after that period.

      avatar
      HubSpot Response
      6y
      Thank you so much for the review, for being part of our enablement team, and for the callout of our focus on both Black Lives Matter and mental health. One of the things we try to do in onboarding is reflect what's happening in the world around us, so glad to hear you felt the love there--so glad you're on our team, and thanks for the feedback! -Katie
      Viewing 622 - 624 of 4,186 Reviews
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