Despite being a credit union, all they care about is sales and pushing their employees to squeeze the most out of every interaction. It’s so cringey. Some people just want to come in and take cash out and do not want to be harassed about different products or services. The goals that were expected of us were the most ive ever seen at any bank. If you met them, it wasnt “good job” it was “how can you do more”. Personally, the most uncomfortable I’ve felt was when “selling” payment protection on loans. They have you quote the monthly payment by saying “so it’ll be $450 per month and that includes principal, interest, and optional payment protection that is life and disability protection” and then if the member doesn’t question it, it is as if they agreed to have it on there and you can keep it on. Felt very car-salesman slimey. I hated it. I thought payment protection was an amazing feature and wish I could of tried to sell it my own way. Plus the amount of loans we needed to have payment protection on to meet our goals were unrealistic.
