Pros
great values that promote overall health, team engaugement is great, company likes to promote from within, great 401k (match up to 150%), lots of oppurtunity for overtime, lots of training, willing to hire people that have little experience in job field, company will pay for you to get licensed, ability to transfer to work from home, tuition reimbursment, able to obtain raise easily, not restricted on call handling time, environment does not feel like a call center, encourages you to build your own line of business with back line, relaxed environment, only hires non smoking employees in state of Arizona
Cons
poor Health coverage (High Deductable health plans), lots of gossip that even management participates in, hard to get PTO approved, hours can be late (11 PM if in DMS), need to work for one year with a minimum amount of hours in order to get FMLA (not great if planning to have a kid or have a physical disability), for DMS busy season is around the holidays with all hands on deck days (manditory to come in and work) on your days off, paid holidays, pays less than other companies, can only gain three occurrances (applies to calling off or being late) within a six month period, takes a while to for the company to get rid of an employee that is not pulling their own weight
