Pros
Benefits were decent. Pto is accumulated by 7.5 hrs every check
Cons
Front line leaders are chosen purely on metrics not for their leadership skills. Which results in supervisor who lack the ability to be a successful team leader. They are immature and unprofessional and will lie to your face before researching the correct answer. Don't believe anything they tell you in training because once you get on the floor it's completely different. If you are one min late it's an occurrence. After 5 occurrences you are fired. However, if your FLL likes you then they will waive whether or not they will write you up. Random 3+ hours of overtime will be added to your schedule without you being aware, and if you don't show up you will get an occurrence. Back to back phone calls with no room in between calls. Have a ridiculously un customer centered Qa grading system. Ex: if you take a call and the member has an email on the main page but not in the second tab. You will automatically fail the call for not transferring it from on screen to the next. You can fail a call for " not sounding empathetic enough". Did not get actual schedule until out of training. In the interview I was told my several managers that I will be working Mon-Fri with rotating Saturday shifts. That is false because everyone in my training class works every Saturday. When there was a snow storm and all the roads were closed they shut down the building next door (which is the same company, they just do more outbound calls) and left ours open, which is understandable however, given the fact that the roads by my house were closed I could not get to work and was forced to used pto hours if I didn't come in. I have so many more cons you would have to work there to truly understand.
