Humana reviews

-No clear path to advancement. -Dinosaur technology systems -Rigid hierarchy -Conservative business culture (stringent dress code, lack of work at home policy for everyone) -Lots of unwritten rules -Homogenous workforce (there is some ethnic diversity, but it's segregated by hierarchical level; not a lot of experiential diversity) -Many people in senior leadership have outrageous egos and do not recognize the value of the perspective and experience of associates at lower levels (often working closest to consumers, and therefore with the greatest potential for insight). -Corporate language makes no sense and becomes another barrier to understanding consumers

Humana's health premiums and renewals were very high compared to competitors in the industry. It was very apparent that the focus was on profitability versus growth. I'm all for making a profit, but a philosophy that should be adopted would be - Sell more for less. To me their goal is just the opposite of that statement. While they provided excellant customer service to their external customers, they did not extend this same sentiment to their own employees. Compensation would be inaccurate, HR would not return calls when promised, management did not support employees ideas.