Is Humana a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Humana have rated their employer with 3.3 out of 5 stars in 254 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Humana .

Does Humana pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Humana with 3.5 out of 5 stars based on 254 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Humana.

How happy are Customer Service (CSR) professionals working at Humana?

38% of Customer Service (CSR) employees at Humana would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Customer Service (CSR) professionals have also rated Humana with a 2.9 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.7 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , Sales Associate (57) , RN Care Manager (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 856 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 551 reviews)); "The ability to work from home is a great plus" ((in 475 reviews)); "Good work life balance which is great" ((in 293 reviews)); "Great people and job flexibility" ((in 271 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 152 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 140 reviews)); "Constant reorganization and layoffs." ((in 130 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 108 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 100 reviews))

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Humana

Humana Customer Service (CSR) reviews

3.3

38% would recommend to a friend

(254 total reviews)

Jim Rechtin

64% approve of CEO

46% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.3

Diversity & inclusion

3.1

Senior management

3.1

Career opportunities

2.9

Work/Life balance

2.7

Culture & values

Customer Service (CSR) employees have rated Humana with 3.3 out of 5 stars, based on 254 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

254 reviews

2.0

Jan 28, 2016

Complete irresponsibility

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay if negotiated properly, good amount of vacation time (which can be used pretty infrequently unless requested 3 months in advance), fair attendance policy, some managers are very good (quite few).

Cons

Terrible quality auditing, very little opportunity to use vacation time, poorly trained vendor sites, completely irresponsible business practices, broken/inefficient processes, constantly changing policies/processes without giving proper training regarding said changes, rigid corporate structure, continually adding work without giving time to complete, horrible policy of favoritism, no room for advancement without brown nosing.

5.0

Jan 16, 2016

Great place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great place to work, great food, bank inside of the place, the only thing that is missing is a post office, great place to work out.

Cons

Team leads can be rude sometimes, dealing with customers isnt always easy. smoking on campus but you half to walk 5 miles on your 15 minute break and barely have a chance to breath before you get back.

1.0

Jan 12, 2016

would not suggest

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

benefits health wellness bens again

Cons

everything else. they micro manage a lot and have you working 11-12 shifts

Viewing 229 - 231 of 254 Reviews

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Jobs at Humana

Seasonal - Underwriting Representative

Senior Voice of the Customer Professional

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Grievances and Appeals Representative

Grievance & Appeals Rep

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Humana

Humana Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Complete irresponsibility

Great place

would not suggest

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