Is IHG Hotels and Resorts a good company to work for?

IHG Hotels and Resorts has an overall rating of 3.9 out of 5, based on over 5,783 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 71% of employees would recommend working at IHG Hotels and Resorts to a friend and 64% have a positive outlook for the business. The best reviews about IHG Hotels and Resorts have been left by employees working as Revenue Manager , Intern and Software Engineer .

Does IHG Hotels and Resorts pay their employees well?

According to anonymously submitted Glassdoor reviews, IHG Hotels and Resorts employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at IHG Hotels and Resorts. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at IHG Hotels and Resorts?

71% of IHG Hotels and Resorts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IHG Hotels and Resorts 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at IHG Hotels and Resorts?

Front Desk Agent (122) , Manager (101) , Front Desk Receptionist (85) , Sales Manager (65) , General Manager (61) , Specialist (49) , Reservations Agent (47) , Receptionist (43) , Customer Service Representative (42) , Director (42) , Front Office Manager (41) , Server/Waiter (38) , Guest Service Agent (37) , Analyst (34) , Bartender (33)

What are the pros of working at IHG Hotels and Resorts according to real employee reviews?

"Hotel discount Health benefits Good hourly rate Can quickly move up because they'll hire anyone" ((in 311 reviews)); "Great people and that is what makes ihg great" ((in 261 reviews)); "Work life balance is good" ((in 174 reviews)); "Great teams looking to improve IHG hotel experiences worldwide" ((in 92 reviews)); "Staff are friendly and helpful" ((in 87 reviews))

What are the cons of working at IHG Hotels and Resorts according to real employee reviews?

"Poor management and under stress most days" ((in 227 reviews)); "Low salary and limited additional allowance" ((in 184 reviews)); "1) Low pay rate compared to the industry standards in my area (for my specific property)." ((in 153 reviews)); "Long hours when season is busy but when business is slow you're definitely not getting any at all." ((in 105 reviews)); "managers have a problem with be called on the weekends to help solve guests issues." ((in 78 reviews))

What are employees saying about IHG Hotels and Resorts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IHG Hotels and Resorts layoffs and their outlook for job security at IHG Hotels and Resorts in 2026.

What are the top reviewed IHG Hotels and Resorts locations?

Atlanta , Miami , New York , Salt Lake City , Los Angeles , Boston , Washington , North Charleston , Charleston , Alpharetta , Chicago , Cleveland , San Francisco , Austin , San Diego , Dunwoody , Houston , San Antonio , Milwaukee , New Orleans , Orlando , Dallas , Kansas City , Phoenix , Denver , Oklahoma City , Indianapolis , Philadelphia , Bozeman , San Juan

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IHG Hotels and Resorts

IHG Hotels and Resorts reviews

3.9

71% would recommend to a friend

(4,863 total reviews)

Elie Maalouf

77% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.6

Compensation and benefits

3.6

Career opportunities

3.4

Senior management

IHG Hotels and Resorts has an employee rating of 3.9 out of 5 stars, based on 4,863 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IHG Hotels and Resorts employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Oct 2, 2008

Great people and company, needs a bit of work on taking care of their employees

It engineer

Recommend

CEO approval

Business Outlook

Pros

Good people, generally speaking... Benefits are OK. Seems like the majority of the leadership 'gets it' - some leadership act as cowboys and don't want to work with other teams. Sometimes think their way is the best way and won't work with other leadership to collaborate. They seem to greatly value work/life balance

Cons

need to focus more on training employees and on treating employees fairly when it comes to promotions and when it comes to recognition and feedback. Some employees are treated unfairly, but not purposefully. Too much red tape and politics going on in the background, keeping some people down unfairly.

3.0

Oct 1, 2008

A great place to stay...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you enjoy working in hospitality and in a team-oriented environment, then this is the perfect place for you. There is a diverse work force, you interact with many people, coworkers and guests and working in the heart of NY is a plus. There is also opportunities to cross-train, promotion from within and even the ability to transfer between hotels if you want to stay in the Crowne Plaza family, but are relocating. They have a lot of employee prgrams/events and are very generous when it comes to prizes, giveaways and perks. You can also stay at other hotels at a discounted rate.

Cons

The hotel business is open 24/7/365; too many personalities; alot of office politics; not enough pay, employee areas need to be renovated; employee morale is low; people sometimes sre not friendly, eventhough we are in hospitality, top-heavy management; lack of communication with regard to what's going in with and in the hotel. Some of the management has no clue how to manage people, have no people skills. opportunities for promotion for line staff is almost non-existant, unless someone retires or gets fired; alot of firings, very stressful enrvironment; some adults can act so childish, there is a lack of integrity and honesty.

2.0

Sep 4, 2008

To make sure the leaderships does work for their high pay enough not just getting to work and do nothing .

Front office manager

Recommend

CEO approval

Business Outlook

Pros

I like to explore different work places to learn more how to improve customer service, guest satisfaction I like to learn new computer systems and develope new strategy for hotel revenue, forecast.

Cons

Management support, fairness and respect, leadership abiliyies, recognition and praise. Seems that always the hard workers strive to get credit and praise.

Viewing 4855 - 4857 of 4,863 Reviews

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Jobs at IHG Hotels and Resorts

Front Desk Agent Overnight

Full-Time Room Attendant (CWS)

Joint Base Lewis McChord

$17 - $24 /hr

(Employer provided)

View job

(PT) Agent Front Desk

Part Time - Front Desk Agent - ZYUMB

Analyst, Strategy and Operations

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IHG Hotels and Resorts

IHG Hotels and Resorts reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great people and company, needs a bit of work on taking care of their employees

A great place to stay...

To make sure the leaderships does work for their high pay enough not just getting to work and do nothing .

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