Is IRS a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at IRS have rated their employer with 2.9 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of IRS employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at IRS now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at IRS .

Does IRS pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at IRS with 3.5 out of 5 stars based on 123 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at IRS.

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (235) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (128) , Tax Examining Technician (113) , Contact Center Representative (69) , IT Specialist (60) , Data Transcriber (59) , Revenue Agent (57) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Great benefits and dependable income…never going out of business" ((in 573 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 213 reviews)); "Great Work Life Balance and timetable" ((in 177 reviews)); "The money and the people are great" ((in 107 reviews)); "great benefits and time off" ((in 90 reviews))

What are the cons of working at IRS according to real employee reviews?

"Poor Management and Training." ((in 220 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 151 reviews)); "They can't get any good managers!" ((in 117 reviews)); "Upper management, blackballing and out of date technology" ((in 26 reviews)); "Favoritism is definitely apparent." ((in 19 reviews))

Skip to content Skip to footer

Notifications

IRS

IRS Customer Service Representative CSR reviews

2.9

61% would recommend to a friend

(123 total reviews)

31% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Career opportunities

3.0

Culture & values

2.3

Senior management

Customer Service Representative (CSR) employees have rated IRS with 2.9 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. IRS is rated 20% below average by Customer Service Representative (CSR) professionals compared to other employers within the Government & Public Administration industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

123 reviews

2.0

Feb 2, 2026

Very demanding job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits, pto, anual pay increase

Cons

Lots of uncertainty, very long calls with angry taxpayers, back to back calls, toxic work environments

3.0

Jan 5, 2026

Decent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Stable, detail oriented, great training.

Cons

Overworked, understaffed, mandatory in office requirement for work that can be performed fully remote due to politics.

3.0

Dec 11, 2025

Easy Hire - Blah Pay - Growth Op If You Stay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Benefits, Federal Holidays, Specialized Training & Information

Cons

Pay, Unprofessional Culture, Parking Options

Viewing 4 - 6 of 123 Reviews

Top companies for "Compensation and Benefits" near you

US Army

4.1★Compensation & Benefits

US Navy

4.0★Compensation & Benefits

US Air Force

4.2★Compensation & Benefits

US Marine Corps

4.1★Compensation & Benefits

Jobs at IRS

Data Scientist-Direct Hire

Individual Taxpayer Advisory Specialist

Economist - Direct Hire

IRS reviews FAQs

IRS reviews IRS Customer Service Representative (CSR) reviews

IRS

IRS Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very demanding job

Decent

Easy Hire - Blah Pay - Growth Op If You Stay

Top companies for "Compensation and Benefits" near you

Jobs at IRS

IRS reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

IRS reviews FAQs

Jobs at IRS