Is IRS a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at IRS have rated their employer with 2.9 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of IRS employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at IRS now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at IRS .

Does IRS pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at IRS with 3.5 out of 5 stars based on 123 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at IRS.

What are the top reviewed jobs at IRS?

Internal Revenue Agent (291) , Contact Representative (274) , Tax Examiner (235) , Customer Service Representative (203) , Revenue Officer (133) , Customer Service Representative (CSR) (128) , Tax Examining Technician (113) , Contact Center Representative (69) , IT Specialist (60) , Data Transcriber (59) , Revenue Agent (57) , Attorney (49) , Data Entry Clerk (30) , Special Agent (26) , Collections Representative (25)

What are the pros of working at IRS according to real employee reviews?

"Great benefits and dependable income…never going out of business" ((in 573 reviews)); "The pay was good and the 3rd shift shift differential and working on Sundays made it great." ((in 213 reviews)); "Great Work Life Balance and timetable" ((in 177 reviews)); "The money and the people are great" ((in 107 reviews)); "great benefits and time off" ((in 90 reviews))

What are the cons of working at IRS according to real employee reviews?

"Poor Management and Training." ((in 220 reviews)); "Training is horrible and you barely learn anything that's actually related to the job." ((in 151 reviews)); "They can't get any good managers!" ((in 117 reviews)); "Upper management, blackballing and out of date technology" ((in 26 reviews)); "Favoritism is definitely apparent." ((in 19 reviews))

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IRS

IRS Customer Service Representative CSR reviews

2.9

61% would recommend to a friend

(123 total reviews)

31% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Career opportunities

3.0

Culture & values

2.3

Senior management

Customer Service Representative (CSR) employees have rated IRS with 2.9 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. IRS is rated 20% below average by Customer Service Representative (CSR) professionals compared to other employers within the Government & Public Administration industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

123 reviews

3.0

Nov 17, 2025

Great branch

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Love fast paced pay well

Cons

Change Limited No growth Low pay

5.0

Nov 3, 2025

Irs

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

No day is the same. Opportunity to grow within the organization.

Cons

Changes within government can effect us directly.

3.0

Oct 10, 2025

Honest Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Steady pay, good health benefits, paid time off

Cons

Bad leadership, very condescending. No sick days unless you’re literally on the floor because they don’t believe you even if certified sick by a medical professional.

Viewing 7 - 9 of 123 Reviews

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IRS Customer Service Representative CSR reviews

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Great branch

Irs

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