Included Health reviews

Like any start up company there are growth pains as usual. Metrics and reporting for the care team is still changing constantly. There is a huge disconnect between the care team and the director of care operations. As part of the care team it’s been a challenge standing out as an individual. There is a lot of favoritism which has brought down the team moral. The team use to be very patient and quality focused, but now it’s all about how quickly we can turn cases around so we meet our numbers. Since performance is key to “growth” in the team, the workload needs to be evenly distributed and the metrics need to reflect that certain teams/ team members carry higher case loads than others. The care team has two sets of teams, those teams need to be graded separately. Promotions are based on meeting the “required performance standards,” which in short means how quickly you can turn a case around so your numbers look good. There are many “short cuts” that management does not acknowledge and unfortunately the staff that follows the correct process do not get acknowledgment for their honesty. It’s starting to become to feel like a factory rather than a being an advocate and “let me hold your hand through this challenging time.”

Unfortunately with the good, also comes the not so good. As with any startup, there are evident growing pains and issues internally that need to be addressed now before the going gets really tough. Let's start with the Care Team, who is the face of this company. They are stressed, overworked, and in tears. As a company who "prides" itself on company culture and putting patients first, remember one thing, the Care Team are the ones that talk with these patients every day and without them, there wouldn't be a Grand Rounds. Give them the bandwidth, compensation, and help they need and deserve, so they can help patients to the best of their ability. Cliques. Did I mention cliques? If you aren’t a friend of one of the founders, part of the IVY League Bromance, or try to weasel your way into their little cliques, you might as well look for another place to work. Why? Get ready to be bullied, or in many instances, berated front of your peers, isolated, or just generally taken less seriously. Want a promotion? A raise? You better make friends with the cliques, because Grand Rounds doesn’t serve as a meritocracy. Instead they promote favorites and expect people to run a team with little to no managerial experience. You certainly see a lot of directors walking around with a big fancy title, but no real life experience to help their team grow, develop, and thrive. But as long as you're friends with the CEO, right?