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Intercom

Engaged Employer

Intercom R&D reviews

4.1

99% would recommend to a friend

(4 total reviews)
avatar

Eoghan McCabe

100% approve of CEO

99% positive business outlook

Ratings by category

4.1

Career opportunities

4.0

Culture & values

4.0

Work/Life balance

3.9

Compensation and benefits

3.1

Senior management

3.0

Diversity & inclusion

Ratings by demographic groups

Reviews by job title

4 reviews
4.0
Mar 15, 2025

Great place to work

R&d
Recommend
CEO approval
Business Outlook

Pros

Great teammates, Amazing office culture in the London office. Flexable working and room for growth.

Cons

It can be a bit demanding with growth changes. Things can be unpredictable.

5.0
Jun 12, 2023

Autonomy/ownership/kind people/shipping very fast, too fast?

R&d
Recommend
CEO approval
Business Outlook

Pros

We get a lot of autonomy and ownership. In general, there are very few top down decisions being made, teams have the autonomy to decide how to organise and work while following high level guiding principles. Engineering principles/values haven't changed much over time. The shipping velocity is pretty high, there's a "ship to learn" mentality where features are being rolled out and tweaked over time to better suit customer needs. It's never perfect at first but ensure that we're making progress fast. Most people are quite smart and kind (unlike at some other tech companies I've worked at), there is little politics in R&D but also across the company in general. The recent enough CEO change instilled a lot more focus and a welcomed, renewed sense of urgency although you could argue that the transition could have been a lot smoother. He's been very transparent about everything. It's an environment where ambition / hard work gets you somewhere

Cons

Because we're shipping really fast, not everything's perfect. We do accumulate tech debt and this only gets resolved when a big enough customers complain about quality / a feature gap. When this happens, it requires a reactive effort, it randomizes teams & roadmaps and ends up taking more time to solve than if initially planned. Friction with other orgs does exist, and while company values exist too they are often times interpreted differently cross org. It is sometimes hard to drive change internally as quickly as we do externally, from a product point of view. At times, company/product strategy can appear chaotic and while it makes sense to tack quickly when an opportunity arises, it can be nerve wrecking when it happens more than once a year. Despite all this, I still love it though. No company is perfect

2.0
Nov 28, 2017

Lots promised, little delivered.

R&d
Recommend
CEO approval
Business Outlook

Pros

- Amazing offices, centrally located - Great benefits and free food - Co-founders well known in product and design circles - Lots of funding

Cons

- Employee retention is a problem - Learning and development is a work in progress - Reorgs often happen without clear explanation - Difficult to raise tough questions with leadership - Product development is slow in a tough market - Too many layers of management for the size of the company - Management learning on the job

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Intercom Response
8y
To the author of this post: I am very sincerely sorry you did not have a good experience. Thank you so much for giving us a shot. I hope you've found a new role and company you're excited about. To anyone reading this: We are imperfect in more ways than you could imagine. We're still in our infancy, with much of the detail around what we will be yet to be figured out. But I'm proud of us for getting the right things really right. Some folks just don't fit. And sometimes we definitely mess up and give people an experience we're not proud of. But on a whole, people are very happy at Intercom. E.g. in a recent employee engagement survey—which we run twice per year and share the results of with the company—94% of people said that they would recommend Intercom as a great place to work, and 5% we're neutral. 346 people completed the survey, which means that only 3 people said they would not recommend Intercom.
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