Jun 2, 2024
Intercom reviews
3.8
76% would recommend to a friend
Eoghan McCabe
69% approve of CEO
86% positive business outlook
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5.0
Apr 2, 2024
Recommend
CEO approval
Business Outlook
Pros
- The product continuously evolves to stay ahead of the curve and is always exciting to work with. - Great people and leaders are at the heart of the Customer Support team. Everyone fosters a culture of positivity, care, growth, and customer focus. - Leaders in Customer Support are supportive and truly value your success. - The Sydney team is full of great individuals who help create a vibrant and positive workplace culture. - Leaders care and encourage maintaining a positive work-life balance - Great collaboration between Product and Support who encourage innovation and creativity, giving everyone a voice to suggest and implement new ideas. - This company is full of positive change and there’s plenty to be excited about going forward!
Cons
- With the team expanding, office space limitations can happen however, flexible WFH schedules helps alleviate this challenge. - Remote offices are naturally prone to delays in communication with global teams, which can impact collaboration
4.0
Mar 29, 2024
Recommend
CEO approval
Business Outlook
Pros
I have worked at Intercom for multiple years and have seen many ups and downs at the company. However, the people have remained consistent. I have made many life long friends and I genuinely look forward to seeing my team each day.
Cons
The culture has transitioned from a focus on our people to instead be laser focused on delivering innovative new features to the market. This laser focus is not necessarily a bad thing and I am bought in to the direction the company is headed. But without a strong company culture that includes a people focus, you start to see folks burn out. It really depends on your team culture then to mitigate that burn out.
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