Does Intercom pay their employees well?

According to anonymously submitted Glassdoor reviews, Intercom employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Intercom. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Intercom?

76% of Intercom employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Intercom 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Intercom?

Product Engineer (32) , Account Executive (19) , Sales (13) , Customer Support Specialist (9) , Manager (9) , Marketing (9) , Executive Assistant (8) , Sales Development Representative (SDR) (8) , Customer Support Engineer (7) , Engineering Manager (7) , Product Designer (7) , Product Manager (7) , Senior Software Engineer (7) , Customer Success Manager (6) , Technical Support Engineer (6)

What are the pros of working at Intercom according to real employee reviews?

"Many great people are ready to help if you have a question or get stuck on some blocker." ((in 96 reviews)); "The benefits are great (pretty standard tech benefits) but it’s really how much Intercom cares about us that really takes the company above and beyond." ((in 41 reviews)); "Great team and leaders." ((in 22 reviews)); "Talented and smart colleagues" ((in 16 reviews)); "Work life balance is good" ((in 15 reviews))

What are the cons of working at Intercom according to real employee reviews?

"Very poor Senior Leadership" ((in 28 reviews)); "Chaotic management." ((in 18 reviews)); "Lot of inexperienced managers and there's little parity of wages/titles for people doing similar levels of work." ((in 15 reviews)); "New old CEO" ((in 14 reviews)); "Silent layoffs." ((in 3 reviews))

What are employees saying about Intercom layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Intercom layoffs and their outlook for job security at Intercom in 2026.

What are the top reviewed Intercom locations?

San Francisco , Chicago , New York , Charlotte , Dallas , Chicago

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Intercom

Intercom reviews

3.8

76% would recommend to a friend

(96 total reviews)

Eoghan McCabe

69% approve of CEO

86% positive business outlook

Ratings by category

4.2

Compensation and benefits

3.9

Career opportunities

3.6

Culture & values

3.6

Work/Life balance

3.6

Senior management

3.5

Diversity & inclusion

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

96 reviews

Reviews about "Culture"

Return to all reviews

2.0

Nov 18, 2024

You Will Get Burnt Out !

Customer support specialist

Recommend

CEO approval

Business Outlook

Pros

Excellent adherence to company values. Great training programs. Good managers.

Cons

Implementation of the software internally isn't the best approach. Unrealistic and unnecessary KPIs. Volume too high due to improper implementation. Unnecessary employee tracking. There is no "room to breath." Compensation is way below market (20~30% less), and for the amount of work put into the skills that are required for the various roles, it doesn't match other offers.

2.0

Sep 4, 2024

Got worse over time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The offices are well taken care of.

Cons

Company culture has degraded over time.

5.0

Jun 5, 2024

Great company with a lot of upside in the futer

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Great Product & People Company culture is one of the best I been a part of.

Cons

Startup life - Things are always changing

Viewing 25 - 27 of 96 Reviews

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Jobs at Intercom

Sales Development Representative

Technical Support Engineer

Business Development Representative

Senior GTM Data Analyst

Manager, Customer Support