Intercom reviews

Amazing leadership from both Eoghan and Karen. Kind, thoughtful leadership and culture. Workplace Experience team is insanely creative and amazing! Strong design leadership, mature design practice. Leaders are proactive about gathering feedback, taking action, and sharing that progress. Intercom had to relocate many SF roles to Dublin, Ireland as a cost-cutting measure during the pandemic. They let the whole company know several months in advance, so that there was time to handoff project work and also time for those being let go to look for new employment. Leadership actively supported those who were being let go by offering various help sessions regarding interviewing, networking, LinkedIn usage; telling teams to go out and interview whenever needed, even during work hours; sharing our contact info (if we opted in) with investors, friend companies, and former Intercomrades at other companies; and providing a severance package. It was the kindest, most transparent, and honest process I can imagine for letting go of a group of individuals for non-performance-related purposes. Thank you Intercom for modeling thoughtful, decisive, transparent leadership.