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Intercom

Engaged Employer

Intercom reviews

3.8

76% would recommend to a friend

(96 total reviews)
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Eoghan McCabe

69% approve of CEO

86% positive business outlook

Ratings by category

4.2

Compensation and benefits

3.9

Career opportunities

3.6

Culture & values

3.6

Work/Life balance

3.6

Senior management

3.5

Diversity & inclusion

Ratings by demographic groups

Reviews by job title

96 reviews

Reviews about "Culture"

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1.0
Jan 28, 2019

Like the Titanic before people realize there aren’t enough lifeboats

Executive assistant
Recommend
CEO approval
Business Outlook

Pros

Nice Patagonia jacket on Day 1

Cons

They talk about culture, but they don’t follow through with actions. You will work very long hours and be very short staffed. If you are lucky, you will have a good person as a manager. Your manager may be compassionate and try to protect you from the overload. If you are not so lucky, People Ops and executive team will do nothing. They will thank you for the feedback and then decide you’re the problem. It isn’t unusual to go 18 months without any salary increase. Nada. Zip. Zero percent increase while your cost of living keeps increasing. They just forced out the CMO and a director of engineering within their first year. I don’t know how they plan to build software or market it without the leadership. (You’d have to be pretty confident or pretty crazy to choose to do both terminations in one month.) They are losing a lot of people in the middle layers of management and ICs too.

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Intercom Response
7y
To the author: Sincerely wishing you the very best. Hope you find somewhere you can be very happy and successful. Thanks so much for you time with us.
3.0
Jan 13, 2019

Fast Growth Company But Lack of People Development

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Intercom is a great environment to work in if you want to meet smart, talented people with great ideas and ambition. The product is innovative and the mission of the company is respectable and inspiring.

Cons

The company doesn't promote within and many talented people leave because of poor management or lack of growth opportunities. Many women were leaving or left the company at a rate that seemed high based on the percentage of women there.

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Intercom Response
7y
To the author: I’m sorry you feel this way. I’m wishing you well. Thanks so much for your time with us. To the reader: On two things… Re talented people leaving: By the numbers we do not have significantly more people leaving than in any period prior. We have started to hold a higher bar in some offices and orgs. For managers, and for ICs. So there may be some localized spikes? The majority of our departures are classifed in our system as “non-regrettable”. Which sounds cold, but it basically means we were having hard conversations with them or they wern’t meeting expectations. Re the idea that women are leaving: Again the data doesn’t show this. If it did it would be incredibly worrying. We’re going to do some digging to learn if this perception is broader than just one person and if so what might be causing it and figure out if there’s an issue we need to address.
5.0
Nov 26, 2018

Great

Sales representative
Recommend
CEO approval
Business Outlook

Pros

Great culture fast pace continue growth Awesome office

Cons

sales team is still new an developing almost all your time is spent on the computer at your desk

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Intercom Response
7y
Thank you!
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