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Intercom

Engaged Employer

Intercom reviews

3.8

76% would recommend to a friend

(96 total reviews)
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Eoghan McCabe

69% approve of CEO

86% positive business outlook

Ratings by category

4.2

Compensation and benefits

3.9

Career opportunities

3.6

Culture & values

3.6

Work/Life balance

3.6

Senior management

3.5

Diversity & inclusion

Ratings by demographic groups

Reviews by job title

96 reviews

Reviews about "Culture"

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4.0
Aug 20, 2018

Sales Development Representative

Sales development representative
Recommend
CEO approval
Business Outlook

Pros

Great CEO and founders Good culture, people are extremely friendly and there are lots of events that are always a lot of fun GREAT benefits. 401k, health/vision, 3 meals a day, unlimited vacation

Cons

Not much direction for future roles Management lacking in team moral Wage is lower than industry standard (this is balanced out when you consider all the perks)

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Intercom Response
7y
Thanks for the kind words. 100% noting your complaints. In the last employee engagement survey many people said they want more visibility into the career opportunities available to them. We've been working on that and will continue to improve.
5.0
Jun 6, 2018

Amazing Company!

Customer support engineer
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, fantastic product, great perks and benefits, and really really really awesome people! <3

Cons

Career progression opportunities in Chicago are a bit limited at the moment.

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Intercom Response
8y
Thank you so much. Chicago is still new for us. But it's growing fast and I'm very excited about it's potential.
5.0
Jul 21, 2017

A challenging, rewarding, fun place to work

Engineering
Recommend
CEO approval
Business Outlook

Pros

- The people: an exceptional CEO and senior leadership team. Caring and supportive people/HR teams. World class engineering, product, design, and marketing folks. Throughout the company, most are very, very smart, and you seldom encounter big egos. - The ambition: the company is aiming very high. There's a infectious sense that those around you are doing the work of their lives. - The business: one of the fastest growing companies of its generation, products that customers genuinely love, great investors. - The culture: surprisingly grown up. People are dedicated to their work, but tend to go home when its done. There's a special mixture of kindness and high expectations. Humor and seriousness. - The mission: people there talk about the mission a lot. That's true in lots of companies. But teams have a habit of thinking very long term, in a joined up way, which feels unique.

Cons

- Intimidating for new people: there's a healthy culture of taking bets and risks overall, but there's also a strong sense of taste and opinion, which can make it difficult for newcomers to figure out where and how to leave their mark. - Occasionally top down: many of the leaders in the company were ICs not too long ago, and many were excellent in their disciplines. Some could do better in entrusting new layers of managers and makers to do their thing with freedom to succeed or fail. I think this is a stage that most great companies go through, and it improved during my time.

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Intercom Response
9y
Thank you! Yes, 100% regarding empowering new layers more. We're definitely in the middle of a transition right now. There are some parts of the company where we've figured this out well. Others where we need to do way, way better. I really want to get there, and I'm hopeful that we will soon enough.
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