Intercom reviews

Hey. Sending the same message to both of you given you both worked together, on the same team, left at the same time, in the same circumstances, and have the same complaints here, etc. Ultimately, no matter what, as far as I'm concerned, if anyone EVER leaves this company feeling how you're feeling, we've failed. 100%. There is always a way to part amicably, and with respect and love. I'm really sorry it ended this way. That said, I do have a responsibility to defend the company in light of these statements. There are a bunch of people reading these who will be influenced by them and Intercom deserves for them to have the truth. I don't accept the "mistreatment" and "sketchiness" comments. That's not fair and not true. What is true is that your manager was not proactive enough about giving feedback on poor performance. This is on him. He left it way too late. He knows he messed up badly and he will be held accountable to learning from this and not making that mistake again. But he's a very sweet person, who means so well, who is very capable, and who has my full support. I do not say that about all people who mess up, but I can see the character of this person and am very comfortable defending him. Regarding "in some teams … everyone below director-level quit within less than a month", this is patently false. I don't know of a single person in the past many years who has quit in less than a month. (I'm maybe forgetting someone.) I understand you're pissed off at us, or maybe you just have your facts wrong. But this is an unfair thing to put out there too. Again, ultimately, the very fact that you feel this way means we failed you. There is no two ways about it. I am truly sorry and I hope that in time you come to net out feeling positively about your time here. If you have more to get off your chest, please feel free to mail me any time. If you feel like I'm misrepresenting the facts here, please correct me and I'll update this post. eoghan@intercom.io Sending good vibes and sincerely wishing you the very best. <3

Hey. Sending the same message to both of you given you both worked together, on the same team, left at the same time, in the same circumstances, and have the same complaints here, etc. Ultimately, no matter what, as far as I'm concerned, if anyone EVER leaves this company feeling how you're feeling, we've failed. 100%. There is always a way to part amicably, and with respect and love. I'm really sorry it ended this way. That said, I do have a responsibility to defend the company in light of these statements. There are a bunch of people reading these who will be influenced by them and Intercom deserves for them to have the truth. I don't accept the "mistreatment" and "sketchiness" comments. That's not fair and not true. What is true is that your manager was not proactive enough about giving feedback on poor performance. This is on him. He left it way too late. He knows he messed up badly and he will be held accountable to learning from this and not making that mistake again. But he's a very sweet person, who means so well, who is very capable, and who has my full support. I do not say that about all people who mess up, but I can see the character of this person and am very comfortable defending him. Regarding "in some teams … everyone below director-level quit within less than a month", this is patently false. I don't know of a single person in the past many years who has quit in less than a month. (I'm maybe forgetting someone.) I understand you're pissed off at us, or maybe you just have your facts wrong. But this is an unfair thing to put out there too. Again, ultimately, the very fact that you feel this way means we failed you. There is no two ways about it. I am truly sorry and I hope that in time you come to net out feeling positively about your time here. If you have more to get off your chest, please feel free to mail me any time. If you feel like I'm misrepresenting the facts here, please correct me and I'll update this post. eoghan@intercom.io Sending good vibes and sincerely wishing you the very best. <3