Pros
- 23 days of PTO (not unlimited) - They provide lunch if you work in office - people you meet are great - decent benefits that kick in right away
Cons
- turn over is high - documentation is outdated by almost 2 years - they care more about AI then their human customer support - they expect a lot out of you from KPIs but are not understand things are way more complex than now due to AI answering all the easy questions - management is very corporate and clearly do not care about their team or who stays - this role has been on linkedin for 1 year - no growth - some managers should not be managers and show be this role before they can become managers - be prepared to be frustrated and under paid every day - they told us we couldnt be black, queer, etc once you step into work - support is the last team they care about and prefer to throw big events for sales but not for the people that help people who would like to speak to a human instead of AI. - if you speak up against management they will fire you and blame it on KPIs but if you look at their KPIs they were over performing and never on a performance improvement plan
