Does Intercom pay their employees well?

According to anonymously submitted Glassdoor reviews, Intercom employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Intercom. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Intercom?

76% of Intercom employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Intercom 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Intercom?

Product Engineer (32) , Account Executive (19) , Sales (13) , Customer Support Specialist (9) , Manager (9) , Marketing (9) , Executive Assistant (8) , Sales Development Representative (SDR) (8) , Customer Support Engineer (7) , Engineering Manager (7) , Product Designer (7) , Product Manager (7) , Senior Software Engineer (7) , Customer Success Manager (6) , Technical Support Engineer (6)

What are the pros of working at Intercom according to real employee reviews?

"Many great people are ready to help if you have a question or get stuck on some blocker." ((in 96 reviews)); "The benefits are great (pretty standard tech benefits) but it’s really how much Intercom cares about us that really takes the company above and beyond." ((in 41 reviews)); "Great team and leaders." ((in 22 reviews)); "Talented and smart colleagues" ((in 16 reviews)); "Work life balance is good" ((in 15 reviews))

What are the cons of working at Intercom according to real employee reviews?

"Very poor Senior Leadership" ((in 28 reviews)); "Chaotic management." ((in 18 reviews)); "Lot of inexperienced managers and there's little parity of wages/titles for people doing similar levels of work." ((in 15 reviews)); "New old CEO" ((in 14 reviews)); "Silent layoffs." ((in 3 reviews))

What are employees saying about Intercom layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Intercom layoffs and their outlook for job security at Intercom in 2026.

What are the top reviewed Intercom locations?

San Francisco , Chicago , New York , Charlotte , Dallas , Chicago

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Intercom

Intercom reviews

3.8

76% would recommend to a friend

(96 total reviews)

Eoghan McCabe

69% approve of CEO

86% positive business outlook

Ratings by category

4.2

Compensation and benefits

3.9

Career opportunities

3.6

Culture & values

3.6

Work/Life balance

3.6

Senior management

3.5

Diversity & inclusion

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

96 reviews

Reviews about "Culture"

Return to all reviews

5.0

Jan 14, 2025

Great place to work and awesome people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

+ Before joining Intercom I saw some comments around how the company culture is changing for the worse but after joining I have to say that this is not as represented by some of the comments. People are very cool here, very motivated and I love how ambitious the leadership team is. + The onboarding is amazing, the manager and team are awesome, and the perks are not too bad. Everyone I have interacted with Love that they encourage you to have an opinion and everyone is receptive to feedback and questions! I am so happy with joining Intercom!

Cons

- So many apps and systems, can be overwhelming sometimes and it's giving a bit of Babylon vibes as each team uses their own tools and you need to gain access to so many things. - The London office is missing cosy areas to work from and a bit cold

5.0

Jan 8, 2025

Great place to work

Associate technical specialist

Recommend

CEO approval

Business Outlook

Pros

I love the people there and the culture great, and opportunities to move up the ladder

Cons

Either than that it’s not a fully remote job, nothing comes to mind.

4.0

Jan 2, 2025

Opportunity and Benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Intercom provides opportunity to those who embrace change and a fast paced environment. Culture is built on working hard and being rewarded. - Great training and resource center for those willing to self-learn - Team collaboration is strong on company wide projects - Benefits do allow for a work/life balance - the key is prioritizing time - Industry leading platform - New management making impactful changes on outdated processes

Cons

- Individual career path is not always clear; hoping new leadership roles will change this

Viewing 19 - 21 of 96 Reviews

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Jobs at Intercom

Manager, Customer Support

Scaled Customer Success Manager

Sales Development Representative

Business Development Representative

Principal Customer Success Manager, Enterprise