Dispatchers work 12 hour shifts. It is a very stessful enviroment. Interface has taken on a huge commercial account with multiple stores (10,000 plus) all over the United States. Aside from that chain of stores there are thousands of other commercial and residential customers. There are supposed to be ten dispatchers on each shift. They are rarely ever fully staffed. If we were lucky there might be eight. Sometimes as few as six. We are talking THOUSANDS of customers and that is all the people they have answering phones and handling all the alarms. I can't describe how much it sucks to work your butt off and its never good enough. You constantly get yelled at by customers who had to be put on hold because we also have to handle alarms and obviously alarms take priority over incoming calls. Not to mention, right before I left they had us doing all the data entry (updating account information) for all of the 10,000 stores I mentioned above when they called in on saturdays and sundays because they didn't want to pay extra to have someone from the data entry team there to do it. The phones ring off the hook. You literally can't even stop to breathe. Plus you are still supposed to handle all the alarms that go off non stop and get to them within 1-2 minutes of activation. We were always horribly outnumbered by alarms and incoming calls. Customers constantly yelling at us about response times!! Or about being put on hold!! We couldn't help it!! There were NOT ENOUGH PEOPLE TO DO THIS JOB AND INTERFACE DOES NOT CARE. I now have a Job with excellent benefits and pay. My boss constantly tells me how much he appreciates me and my hard work. I am so thankful I no longer have to deal with the stress of working at this company.
